IT Support Specialist II

The Town of Falmouth welcomes applications from team-oriented IT professionals for our full-time IT Support Specialist II position. This is a full-time, benefited position that works primarily at the Falmouth Town Hall but also in other Town buildings, 40 hours per week, Monday through Friday, from 8 a.m. to 4:30 p.m., with periodic overtime required to assist with off-hour scheduled maintenance, emergencies, and special events such as the biannual Town Meeting.

Under the direction of the IT Director, the IT Support Specialist II works on Town IT projects and provides excellent customer service for Town employees needing technical assistance. This position troubleshoots the hardware, software, and other technical issues at a more advanced Tier II level, comprehensively documents IT incidents and troubleshooting efforts, and refers networking, systems, and specialized IT needs to more senior IT team members. This position also occasionally trains Town employees on basic IT functions needed for their position. The IT Support Specialist II takes direction from the IT Director and collaborates with the IT team but is also able to perform IT work at a high level independently.

Minimum Qualifications: High school diploma or equivalent (associate or bachelor’s degree and/or relevant certifications in a related field preferred) and a minimum of five (5) to six (6) years of full-time relevant experience; or any equivalent combination of education, training, and experience which demonstrates possession of the required knowledge, skills, and abilities necessary to perform the essential functions of the position. Must possess a valid driver’s license and successfully pass a comprehensive background check conducted by the Falmouth Police Department.

The ideal candidate is able to prioritize the multitude of projects and tickets, has excellent customer service skills, is detail-oriented, documents thoroughly, and can work independently but enjoys being part of a team and contributing to the goals of the IT Department. We are looking for a patient problem solver who is interested in professional development and takes the initiative to research and troubleshoot at the Tier II level, but who knows when to refer matters to a more senior-level IT team member.

Expected Starting Range: The full range for this position is Step 1 ($39.21/hour) to Step 10 ($52.97/hour). The expected starting range is Step 1 through Step 5 of the 10-step pay scale, commensurate with qualifications and experience. Comprehensive benefits package, including 13 paid holidays per year; vacation, sick, and personal paid time off; professional development opportunities; Town contribution of up to 75% of the cost of health insurance; cost-effective dental, vision, life insurance, and disability policy plans; enrollment in the Town’s defined benefit pension plan; and voluntary pre-tax and Roth 457(b) plans.

Preference Date to Apply: Monday, November 17, 2025 by 4:30 p.m. The position will remain open until filled, but candidates who apply by the above date and time will be given preference over later applications. Candidates are encouraged to upload a cover letter and resume with their application.

About the Town of Falmouth as an Employer: We are a people-oriented municipality that strives to provide a welcoming and supportive work culture, a professional and stable work environment, and opportunities for additional training and professional development. We are proud to offer competitive compensation, insurance, and other benefits, including enrollment in the Town's pension plan, and to be an Equal Opportunity Employer that welcomes applicants of all abilities, cultures, backgrounds, and identities. All applicants must have the ability to effectively work and interact with individuals and groups of various abilities, cultures, backgrounds, ages, and identities.