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NOTE: To apply for this job, please email your cover letter, and resume to YourFutureBeginsHere@cs.ny.gov. Please include the Title and Vacancy ID# you are applying for in the subject line of your email. Applicants that do not submit their cover letter and resume to YourFutureBeginsHere@cs.ny.gov will NOT be considered. 

Vacancy ID: 201825

Direct Link: https://statejobs.ny.gov/public/vacancyDetailsView.cfm?id=201825

Duties Description: 

The Testing Services Division is responsible for the development, administration, scoring and validation of the examinations provided to the public for State agencies and local jurisdictions. To better serve New Yorkers and make civil service examinations more accessible and convenient for all, the Department is modernizing and transforming the way in which civil service examinations are held. As part of this new examination model, the Department is in the process of establishing 12 dedicated computer-based testing centers across New York State to provide all New Yorkers with the ability to participate in exams, including individuals who do not have access to a computer or Wi-Fi services.

Under the general direction of a Program Aide, the Office Assistant 2 will be responsible for the clerical processing and office support work at one of the Department’s twelve new computer-based testing (CBT) centers and for supervising subordinate test administration staff.

The duties of this position include, but are not limited to, the following:

  • Ensure clerical processing procedures are followed and recommend improvements.
  • Gather, compile, and prepare materials for test administration.
  • Resolve clerical operation issues and respond to questions concerning test administration.
  • Assign staff to greet and check in civil service examination candidates at a designated reception area.
  • Assist civil service examination candidates with the scheduling or rescheduling of their exams, and answer questions that test monitors are unable to resolve.
  • Complete all documentation for the various exams that are administered, reporting any suspected irregularities or discrepancies.
  • Configure individual candidate testing stations, maintain testing room and equipment, and provide training to test monitors on work equipment and procedures.
  • May administer examinations and instruct candidates on test procedures.
  • Plan, assign, and schedule test monitors to test administration roles and ensure adequate training for assignments in consultation with the Program Aide.
  • Submit test monitor payroll data to ensure these staff are paid in a timely manner.
  • Supervise test monitors and evaluate the performance of test administration staff and the quality, quantity, and timeliness of their work.
  • May be assigned to cover test administration shifts at the CBT center, public schools, or other test sites in an assigned region, which may include nights and weekends, or travel to another test site.

Minimum Qualifications:

NY HELPS:
This title is part of the New York Hiring for Emergency Limited Placement Statewide Program (NY HELPS). For the duration of the NY HELPS Program, this title may be filled via a non-competitive appointment, which means no examination is required but all candidates must meet the minimum qualifications of the title for which they apply.

At a future date, it is expected employees hired under NY HELPS will have their non-competitive employment status converted to competitive status, without having to compete in an examination. Employees will then be afforded with all of the same rights and privileges of competitive class employees of New York State. While serving permanently in an NY HELPS title, employees may take part in any promotion examination for which they are qualified.

NON-COMPETITIVE MINIMUM QUALIFICATIONS (NY HELPS):
One year of clerical experience.

55 B/C QUALIFICATIONS:
Individuals certified eligible for the 55 B/C program under the Governor's Program to Hire Persons/Veterans with Disabilities pursuant to Section 55 B/C of the Civil Service Law will also be considered. To be considered, you must provide a copy of your letter of eligibility with your response.

It is essential that candidates clearly and concisely indicate exactly how they meet the above minimum qualifications in their resume. Failure to show how you meet the minimum qualifications above may result in disqualification and removal from consideration.

PREFERRED QUALIFICATIONS:
Background in customer service, both in-person and remotely (phone and email), ability to navigate and respond to unforeseen challenges, experience managing sensitive or confidential information with discretion, ability to work effectively under pressure and make quick informed decisions, and proficient in troubleshooting computer and office equipment.

Notes on Applying:

If you are interested and meet the minimum qualifications above, email your cover letter, and resume to YourFutureBeginsHere@cs.ny.gov. Please include the Title and Vacancy ID#201825 you are applying for in the subject line of your email.