Public Safety Software Suite Administrator - R6433

Please complete the application in its entirety. Include all previous employment so that it may be taken into consideration. Please include a resume attachment with submittal of your application. Resume should document months and years with your dates of employment. Failure to submit a complete and timely application may result in the rejection of your application. Applicants are responsible for ensuring that application materials are received before the closing date and time listed.
 
At Regional Transportation District (RTD), We make lives better through connections!
 
When you join RTD, you will be among dedicated employees exhibiting RTD's values of passion, respect, diversity, trustworthiness, collaboration, and ownership. RTD is committed to an inclusive and diverse workplace. As part of our diversity value statement, we encourage our employees to honor diversity in thought, people, and experience. Come join RTD on this great journey to be the trusted leader in mobility, delivering excellence and value to our customers and community.
 
RTD Employee Benefits: https://www.rtd-denver.com/careers/benefits
 
(RTD Represented Employee Benefits: Please refer to the Labor Agreement included in the above link for details.)
 
The Public Safety Software Suite Administrator is responsible for technical support, configuration, GIS integration, and user administration for Motorola PremierOne CAD, RMS, and Mobile systems, as well as a suite of other public safety and administrative applications. This role acts as a critical link and liaison between system users, internal IT and GIS departments, third-party vendors, and Motorola support teams. The administrator ensures secure, efficient, and reliable system performance to support RTD’s public safety technology operations.
 
DUTIES & RESPONSIBILITIES:
 
ESSENTIAL:
    * Maintains and enhances systems; tests and supports a variety of specialized public safety computer software, components, and devices.
    * Creates and maintains security groups and user roles for a variety of public safety software programs
    * Analyze, diagnose, triage, document, and collaborate with numerous RTD departments and third-party vendors to resolve system incidents/problems.
    * Assists in analyzing system requirements and planning upgrades and installations.
    * Support database backups and maintain detailed documentation related to configuration, administration, workflows, and troubleshooting.
    * Assist with the collection, structuring and data modeling of comprehensive quantitative and qualitative crime data reports for internal stakeholders to support data-driven decision making, strategic planning, performance management and continuous improvement.
 
OTHER:
    * All job-related duties as assigned
 
QUALIFICATIONS:
    * Bachelor’s Degree in Computer Information Systems and /or Criminal Justice with computer system coursework or related field is preferred.
    * A minimum of 5 years of experience with system administration in a public safety environment required.Direct experience evaluating and administering Computer-Aided Dispatch (CAD) and Records Management System (RMS) is preferred.
    * A minimum of 5 years’ experience working on public safety workflows, dispatch operations, and system integrations.
    * A minimum of 5 years’ experience in managed services or system administration roles supporting multi-vendor environments preferred.
    * Demonstrate a strong knowledge of ACT and SSRS Reporting Services.
    * Familiarity with enterprise infrastructure and incident management practices.
    * Strong communication, analytical, and documentation skills.
    * Proficient with Microsoft Office Suite.
    * Ability to communicate effectively, orally and in writing.
    * Ability to use sound judgment.
    * Ability to manage time and workload effectively which includes planning, organizing, and prioritizing with attention to details.
    * Ability to research and evaluate technical information in reference to hardware and software for network performance.
    * Ability to work a flexible schedule that supports a 24/7 operation.
 
PREFERRED:
    * Experience with Motorola PremierOne Suite and public safety IT operations
    * Proficiency with GIS tools (ArcGIS, QGIS, ESRI-based platforms)
 
OR
    * An equivalent combination of education, experience, knowledge, skills, abilities.
 
WORKING ENVIRONMENT AND PHYSICAL REQUIREMENTS:
 
The work environment and physical demands described here are representative of those required by an employee to perform the essential functions of this job with or without reasonable accommodation.
    * The work environment is a typical office environment with minimal exposure to excessive noise or adverse environmental issues.
    * Work is performed in office and field environments.
    * May involve exposure to sensitive, graphic, or potentially disturbing information or materials.
 
We will be accepting applications until November 17th, 2025.
 
CAREER MAP:
 
Based on job performance, experience, education and position availability, the next step on the career map for this position may be: Other Systems Administrator positions within the organization.
 
Pay Range:
$71,043.00 - $100,348.50 Annual
 
EEO POLICY AND ADA ACCOMMODATIONS 
 
RTD is proud to be an Equal Opportunity Employer, supporting diversity, equity, and inclusion in the workplace. All applicants will be considered for employment regardless to the race, sex, disability status or any other characteristic protected by law and we encourage candidates from all identities, backgrounds, and abilities to apply. Therefore, in all aspects of the employment process, we provide employment opportunities to all qualified applicants without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity or expression, pregnancy, medical condition related to pregnancy, creed, ancestry, national origin, marital status, genetic information, or military status, or any other protected status in accordance with applicable law. RTD is committed to the full inclusion of all qualified individuals. As part of this commitment, our agency will assist individuals who have a disability with any reasonable accommodation requests related to
employment, including completing the application process, interviewing, pre-employment testing, participating in the employee selection process, promotions, and/or to perform essential job functions where the requested accommodation does not impose an undue hardship. If you have a disability and require a reasonable accommodation, please reach out to our Employment ADA Coordinator Kris Frazier at adarequests@rtd-denver.com, or the Talent Acquisition team rtd.ta@rtd-denver.com.
 
To learn more or see our EEO policy, please visit our EEO page at: [ https://www.rtd-denver.com/sites/default/files/files/2022-12/EEO%20Policy%20Statement-%20UPDATED.pdf ]
 
RTD posts a compensation range that represents a good faith estimate of what RTD anticipates paying for the position at the time of posting.  Starting salary is based on the candidate’s relevant and verified education, training and work experience.  Applicants should submit all relevant and verifiable education, training and work experiences at the time of application.