Program Coordinator II
locations
Wake County, NC
time type
Full time
posted on
Posted 5 Days Ago
time left to apply
End Date: November 14, 2025 (10 days left to apply)
job requisition id
JR-101841
Agency
Dept of Insurance
Division
Office of State Fire Marshal
Job Classification Title
Program Coordinator II (NS)
Position Number
65041850
Grade
NC10
About Us
The mission of the North Carolina Department of Insurance is to promote a stable insurance market through unbiased regulation and to protect the lives and property of every citizen in all 100 counties while fostering superior, user-friendly service, courtesy, and respect. Our agency licenses insurance agents, adjusters, bail bondsmen and more, along with investigating fraud matters involving insurance consumers and any entity or individual regulated by the Department. In an ever-changing environment, it is the vision of the Department of Insurance to maintain the stabilization of the insurance industry in order to provide more products, competitive prices and consumer protection.
Description of Work
Recruitment Range: $41,655 - $72,897
Salary Grade: NC10
This position currently qualifies for a hybrid telework option with routine office and remote workday. The NC Department of Insurance trusts our employees to be self-motivated and successful in hybrid/remote roles. Telework options are subject to change at the discretion of management.
Mission of the Department of Insurance:
The North Carolina Department of Insurance's mission is to promote a stable insurance market through unbiased regulation and to protect the lives and property of every citizen in all 100 counties while fostering superior, user-friendly service, courtesy, and respect.
North Carolina Department of Insurance offers rewarding careers in a number of different fields that helps us protect consumers and regulate the insurance industry in North Carolina. But that’s not all that we do! NCDOI also investigates insurance fraud. We set standards for and inspect fire stations, regulate engineering codes and work with building inspectors in every corner of North Carolina.
If you’re interested in a career that will help make North Carolina a safer and better place to live while working with some of the best professionals in the industry, apply today!
For more information about NCDOI: http://www.ncdoi.gov/
Primary Purpose of the Position:
The Complaint Administrator is responsible for managing and monitoring the complaint programs related to manufactured and modular housing. This position serves as the first point of contact for consumers, ensuring timely and accurate intake, documentation, and resolution of complaints. The role ensures compliance with federal and state regulations and supports field operations and audits.
Knowledge Skills and Abilities/Management Preferences
Effective July 1, 2025, candidates now meet the minimum qualifications of a position if they have the minimum education and experience listed from the class specification. The knowledge, skills, and abilities listed in the vacancy announcement should be used as management preferences and be used to screen for the most qualified pool of applicants.
Management Preferences:
- Strong analytical, organizational and customer service skills.
- Ability to work independently and exercise sound judgment.
- Familiarity with regulatory compliance and consumer protection practices, preferably in the manufactured and modular housing industry.
- Proficiency in database management and digital communication tools.
- Ability to travel occasionally and stay overnight when required.
Responsibilities include, but are not limited to:
- Receive, review, and respond to citizen complaints and inquiries related to manufactured housing.
- Ensure all complaints are documented, tracked, and resolved in a timely and professional manner.
- Assist consumers with filing online complaints and ensure all relevant information is uploaded to the complaint database.
- Coordinate with field inspectors to schedule inspections and generate notices for all involved parties.
- Accompany field inspectors on inspections as needed, which may require occasional travel and overnight stays.
- Generate and distribute Dealer Lot Inspection and HUD 302 reports to appropriate stakeholders.
- Support Manufacturer Subpart I audits and collaborate with Code Consultants on formal investigations.
- Perform additional duties as assigned to support the division’s mission.
Minimum Education and Experience
Some state job postings say you can qualify by an “equivalent combination of education and experience.” If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See the Education and Experience Equivalency Guide for details.
Bachelor’s degree from appropriately accredited institution and one year of experience related to the area of assignment; or an equivalent combination of training and experience.
Benefits of NC State Employment:
We value our employees and offer a wide variety of competitive and family-friendly benefits. Benefits include:
- 12 Annual paid Holidays
- North Carolina State Health Plan administered by AETNA
- Supplemental Benefits including: Flexible Spending Accounts, Accident Insurance, Cancer & Specified Disease, Critical Illness, Dental and Vision
- NC State Retirement (TSERS)
- WeSave Employee Discounts
Learn more about employee perks/benefits:
Supplemental and Contact Information:
For consideration for this vacancy, all applicants must complete an online application using the “APPLY” button above.
To receive credit for your work history and credentials, you must list the information on the State Application. Any information omitted from your application cannot be considered for qualifying credit.
***Applications with "see attached" or resumes in lieu of completed education and work experience on the formal application will be deemed incomplete and will not be eligible for consideration for the vacancy***
Applications for positions requiring specific coursework must be accompanied by a copy of the applicant's transcript.
The Department of Insurance/Industrial Commission may conduct criminal history checks of all job applicants recommended for employment. Failure to accurately acknowledge information on criminal convictions on the state application form will be grounds for non-consideration of applications, disciplinary action, and possible criminal prosecution.
The Department of Insurance/Industrial Commission is an Equal Employment Opportunity employer and uses the merit-based recruitment and selection plan to fill positions subject to the State Personnel Act with the most qualified individuals.
- Academic Degrees must be from appropriately accredited institutions and will be verified. If you are selected for a position at DOI/IC, your academic credentials will be verified.
- Applicants requesting and receiving an accommodation under the Americans with Disabilities Act (ADA) are eligible to submit paper applications via mail or by fax.
- Applicants seeking Veteran's Preference under N.C.G.S .126 must submit a DD Form 214, Certificate of Release or Discharge from Active Duty. This information may be attached to the online application or be faxed on or before the closing date.
Applicants may check the status of their application for a vacancy at any time by logging in to the government jobs system. Once the applicant has logged in, the status of each submitted application is documented next to each vacancy for which they have applied.
EEO Statement
The State of North Carolina is an Equal Employment Opportunity Employer and dedicated to providing employees with a work environment free from all forms of unlawful employment discrimination, harassment, or retaliation. The state provides reasonable accommodation to employees and applicants with disabilities; known limitations related to pregnancy, childbirth, or related medical conditions; and for religious beliefs, observances, and practices.
Recruiter:
Carlie Perry
Recruiter Email:
CARLIE.PERRY@NCDOI.GOV