Student Account Representative - Student Account Representatives

This position is Open until filled. Early applications are encouraged as the position may close before the listed deadline once a suitable candidate is found.

Summary of Job Duties:

The Student Accounts Representative is responsible for providing administrative support in all areas to include customer service and receptionist duties. This position will provide responses to students, parents, and other University offices regarding inquiries about billing statements, financial aid, student loans and/or other information requested that is related to the Student Information System.

This position will be responsible for:

* Daily processing of treainfo email inquiries and Treasurer's Office mail processing

*Assisting students, parents, and University faculty and staff regarding student account inquiries

* Regular review and processing of items like BankMobile preference inactive reports, Registered Student Organizations check requests and fundraisers, Student Information Systems payment reversals.

Regular, reliable, and non-disruptive attendance is an essential job duty, as is the ability to create and maintain collegial, harmonious working relationships with others.

Minimum Qualifications:

The formal education equivalent of a high school diploma

At least one year of experience with bookkeeping, basic accounting, billing, or a related field

At least three years of customer service experience

Preferred Qualifications:

Experience with the University of Arkansas Workday System, including Workday Student

Knowledge, Skills & Abilities:

Knowledge of basic accounting principles

Knowledge of filing and recordkeeping procedures

Knowledge of computers and software application programs

Knowledge of applicable laws and regulations

Knowledge of customer service techniques

Ability to record fiscal information and manipulate data to generate reports and documents

Ability to communicate using clear communication skills which could include but not be limited to the following methods: personal face-to-face contact, using e-mail or other written correspondence, and through telephone contact

Ability to interpret department policies and procedures

Salary Information:

$39,930

Required Documents to Apply:

Cover Letter/Letter of Application, List of three Professional References (name, email, business title), Resume

Optional Documents:

Proof of Veteran Status

Recruitment Contact Information:

Crystal Ellis, Strategic Talent Acquisition Specialist, ce031@uark.edu