Communications Specialist
Job Summary
Are you looking for an exciting new career? Working as a Communications Specialist or Dispatcher is not only exciting, it’s challenging and rewarding too. The satisfaction you get from providing a service to those in need is priceless.
What makes our team successful?
Teamwork. Our team relies on each other to get the job done. We work together to provide emergency communication services for over 400,000 residents across three counties.
Multi-tasking. Our team answers, classifies and prioritizes all 911 and non-emergency calls. We keep caller’s calm; dispatch emergency services; and provide assistance, resources or information while operating multiple systems - all at the same time.
Resiliency. Our team members have the unique ability to maintain composure and adapt quickly while working under pressure through difficult situations- but no one must do it alone. We provide resources and support one another so we can continue to help others. Saving lives starts with us!
Purpose. Our team makes a difference every day with every call. A career in 911 can be incredibly rewarding and fulfilling. Your Calling Starts Here!
If this sounds like a career you are interested in, follow the steps below.
Complete a City job application.
Review additional resources here. "How to become a Communications Specialist"
Complete and pass the Criticall skills test. Links will be sent the week of 11/24/25 to your email address and you will have 14 days to complete the test once the link has been sent to you.
•You can do steps 2 and 3 simultaneously
Fill out the observation form (click on observation form) and attend an observation by 11/25/25 or must have attended observation within the last three months.
To schedule a time for an observation, email the form to WVCCcareers@cityofsalem.net.
Complete steps 1-3.
You will be contacted by email to schedule an interview for 12/16, 12/17 or 12/18.
Learn and Grow
You bring your desire to learn, and we’ll teach you all you need to know to have a successful career! You will start as a call-taker and follow an established advancement path to become a fully trained dispatcher with the classification Communication Specialist 2 in as little as three years.
Entry Level
Police Radio Qualified Dispatcher
Fire Radio Qualified Dispatcher