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ServiceNow Administrator

Caelum Research Corporation
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Position: ServiceNow Administrator 
Location: Carlisle, PA – Onsite 
Security Clearance: Must be able to obtain and maintain DoD Secret (or higher) 

Overview 
Caelum Research Corporation (Caelum) is seeking an experienced ServiceNow Administrator to ensure the reliability, security, and seamless integration of our ServiceNow platform in support of the Army War College at Carlisle Barracks, PA. You will be responsible for maintaining mission-critical services at peak performance while enforcing strict compliance and driving continuous improvement. 

Key Responsibilities 

Security & Compliance 

Enforce DoD RMF and NIST 80053 controls within ServiceNow 

Manage RBAC, CMDB hardening, audit logging, and evidence packaging 

Integration Management 

Configure and maintain Azure AD SSO/SCIM (SAML/OAuth) 

Deploy and troubleshoot MID Servers in AWS GovCloud 

Oversee JDBC connectivity to SQL Server (AWS RDS) 

Develop and manage Blackboard LMS data exchanges (REST/SOAP) 

Platform Administration 

Apply ServiceNow upgrades, patches, and hotfixes 

Design workflows, Service Catalog items, and Business Rules 

Monitor instance health, performance metrics, and incident response 

Maintain run books, technical documentation, and release processes 

Stakeholder Collaboration 

Liaise with security, network, DBA, and instructionaltech teams 

Provide Tier 3 support and mentorship to Tier 1/2 staff 

Maintain a changecontrol calendar and brief leadership on status 

Required Qualifications 

3+ years of ServiceNow administration in enterprise or DoD environments 

ServiceNow Certified System Administrator (CSA) 

CompTIA Security+ certification 

Deep knowledge of DoD RMF, STIGs, and NIST 80053 

Handson Azure AD (SAML/SCIM) integration experience 

Proven MID Server deployment in AWS GovCloud 

Strong SQL Server (connection strings, performance tuning) 

Blackboard LMS integrations via REST or SOAP APIs 

Active DoD Secret clearance (or ability to obtain/maintain) 

Preferred Skills 

JavaScript (Glide), PowerShell, or Python scripting 

Experience with ServiceNow Discovery, Orchestration, SecOps, or Event Management 

ITIL v3/v4 Foundation 

Why Join Us 
At Caelum Research, you’ll play a pivotal role in strengthening the IT backbone that supports our national-level mission. You’ll work alongside top-tier security, networking, and development teams to drive continuous improvement and deliver robust, compliant ServiceNow solutions.