General Manager

Job Description

Pink’s Windows, Columbia, MD & Annapolis, MD

$60,000 + opportunity for commissions

Position Summary

We are hiring a General Manager who is moldable, motivated and eager to hit the ground running. If you possess a passion for delivering unparalleled customer service and desire to be part of a growing company with a remarkable culture, we look forward to meeting you! The GM plays a pivotal role in our business. They are the culture carriers and the face of window cleaning in our community. We are looking for a business minded, hands-on leader that can help open and grow the Pink’s Franchise locations in Columbia, MD and Annapolis, MD. Whether you’re a seasoned General Manager in the hospitality industry or a recent graduate looking for a dynamic leadership opportunity this role is for you. This is an exciting opportunity that blends business development, management and sales and is not your boring behind the desk job.

Company Overview

Established in 2020, Pink’s Window’s was born out of the desire to bring dignity back to the blue collar service industry. Tired of the stigma of workers showing up late or saying they would fix something that they never got around to, Pink’s is here to change the narrative by bringing back the days of knowing and trusting the people working on your home or business. Pink’s is founded on the idea of world class service at a fair price and our Brand Promise is to be The Best Houseguest Ever. 

Responsibilities 

• Handle scheduling, direct client communication, including phone, text, and email.
• Estimate projects.
• Send out quotes and accompany potential clients on property inspections.
• Upsell additional services to ongoing projects/customers.
• Once a client accepts, schedule the job.
• Lead a team of window technicians inclusive of hiring, scheduling and managing performance. 
• Follow-ups with clients post-service for quality assurance.
• Build strategic relationships with homeowners, restaurant managers, and local businesses.
• Network and work to expand Pink’s operational outreach in the Columbia and or Annapolis areas.
• Ensure safety compliance in van operations and on site projects.
• Inventory management, including soap, towels, and equipment.
• Hands-on leadership is a must with the ability to jump in and help the grew get the work done.

Qualifications

• Proven sales and leadership experience.
• Hospitality experience or associates and undergraduate degree is a plus.
• Exceptional communication and customer responsiveness.
• Ability to learn and work independently in a fast-paced environment.
• Self-motivated.
• Superb time management, prioritization, and organizational skills.
• Detail-oriented, dependable, and reliable.
• Proficiency in the use of a personal computer/cell phone and software programs.
• Ability to lift over 15lbs, move up and down ladders and clean windows.

How to Apply

Join Pink’s where we create a seamless and positive customer experience like no other. Pink’s is an equal opportunity employer, and we welcome applicants of all backgrounds, experiences and abilities. Must be in or near the Columbia/Annapolis MD areas to start immediately. Not open to relocation. Submit your resume and cover letter to emily@tidewaterhr.com.