Healthcare Quality Long-Term Care Manager

Careers at DPH: Work that makes a difference!

Embracing Service, Inspiring Innovation, Promoting Teamwork, Pursuing Excellence, and Advancing Equity

Under the supervision of the Division Director, manages and supervises the survey/inspection/investigation of state licensed and federally certified facilities and oversees the management complaints. 

Responsible for program management of the certification program for participating Medicare (Title 18) & Medicaid (Title 19) healthcare facilities, including direct supervision of survey staff and survey scheduling to ensure that all required deliverables are met for all Initial, Recertification, Revisit, Complaint, Federal Oversight Support Survey (FOSS), and comparative surveys. Ensures that the Centers for Medicare & Medicaid Services (CMS) survey protocol ls being followed and that all CMS state Agency Performance Requirements are met to Include survey frequency, quality, and enforcement. Performs Quality Assurance of survey reports and documents, reviews, and approves facility. Plans of Correction and makes recommendations from survey activity. Participates in Independent/Informal Dispute Resolutions for facility and staff recruitment and retention activities of staff. 

Develop, monitor, and improve processes and procedures to maximize effectiveness and efficiency within the Section. Maintains working knowledge of regulations, requirements and applicable policies and procedures. Offers input for regulatory development/changes when requested. Attends CMS/DPH, departmental, division, staff, and in-service meetings/trainings as required. Participates in collaborative efforts within the Deputy area, CMS, partners, local and national professional associations, and advocacy groups. Provides information to and requests information from internal/external customers regarding survey information/findings as appropriate. Performs other duties as necessary, including but not limited to: participates in preparing and presenting for hearings and trials; participates in disaster preparedness and response, and is designated an essential employee, subject to duty and/or call on a 24-hour basis during an emergency.

Minimum and Additional Requirements

State Minimum Requirements: A bachelor's degree and relevant program experience.

Institutions of Higher Learning must be recognized by the Council for Higher Education Accreditation.

Agency Additional Requirements: Must have or be able to attain Surveyor Minimum Qualification Test (SMQT)/QIS/CMS Basic qualifications. Occasionally may require overnight travel 2-3 days per week.

Applicants indicating college credit or degree(s) on the application may upload an unofficial copy of the transcript as an attachment to the application. Please note that the agency will require an official, certified copy of the transcript or diploma prior to hiring.

Preferred Qualifications

A bachelor's degree with four (4) years of relevant experience and two (2) years of supervisory experience. 

Additional Comments

EEO: The Department of Public Health is committed to providing equal employment opportunities to all applicants and does not discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth, or related medical conditions including, but not limited, to lactation), national origin, age (40 or older), disability, or genetic information. 

REASONABLE ACCOMMODATION: Applicants needing accommodation for medical reasons or a sincerely held religious belief may submit a request for accommodation.  A reasonable accommodation may be granted if it doesn't impose an undue hardship or pose a direct threat to the health and safety of others. 

STATE DISASTER PLAN: In accordance with the State's Disaster Plan, which includes hazardous weather, Department of Public Health employees may be required to work in times of an emergency or disaster. 

DRIVING RECORD: If this position requires the applicant to possess a valid driver's license to operate a state vehicle or personal vehicle, any applicant being considered in the final stages of selection for the position will be required to provide a certified copy of a 10-year driving record.

The South Carolina Department of Public Health offers an exceptional benefits package for FTE positions that includes:

• 15 days Annual (Vacation) Leave per year
• 15 days Sick Leave per year
• 13 Paid Holidays
• Paid Parental Leave
• Health, dental, vision, long-term disability, and life insurance for employees, spouse, and children. Click here for additional information.
• S.C. Deferred Compensation Program available (S.C. Deferred Compensation)
• Retirement benefit choices *
  • State Retirement Plan (SCRS)
  • State Optional Retirement Program (State ORP)

*Enrollment in one of the listed plans is required for all FTE employees; please refer to the contribution section of hyperlinked retirement sites for the current contribution rate of gross pay.

HYBRID WORK: The option to work partially remote or adjusted work hours may be available after 12 months of employment for approved positions.