Operations & Quality Intern

JOB DESCRIPTION

We are the leading provider of worldwide smart end-to-end supply chain & logistics, enabling the flow of trade across the globe. Our comprehensive range of products and services covers every link of the integrated supply chain – from maritime and inland terminals to marine services and industrial parks as well as technology-driven customer solutions.

Department: Operations
Location: Auburn Hills, MI
Duration: 10-week Summer Internship

About the Role
As an Operations & Quality Intern, you’ll support the implementation of our Quality Management System for new business launches. You’ll gain hands-on experience with the foundational tools and processes that ensure world-class operational performance, learning how new production lines, training cells, and quality controls are established before customer go-live.

Key Responsibilities

• Assist in developing Process Flows, PFMEA, and Standard Work Instructions to support new business launches.
• Support User Acceptance Testing (UAT) for new systems and workflows.
• Help create and organize training materials and assist in training cell setup.
• Participate in process audits to verify readiness and adherence to quality standards.
• Collaborate cross-functionally with operations, engineering, and quality teams to identify improvement opportunities.
• Document lessons learned and support the continuous improvement of launch procedures.

What You’ll Learn

• End-to-end understanding of how large-scale operations prepare for new business launches.
• Practical application of Quality Management System (QMS) tools such as PFMEA and process mapping.
• Exposure to Lean and Continuous Improvement methodologies in a global logistics environment.
• Experience collaborating across cross-functional teams to deliver measurable process improvements.

Who We’re Looking For

• Students pursuing a degree in Industrial Engineering, Operations Management, Supply Chain, Mechanical Engineering, or related field.
• Strong analytical, organizational, and problem-solving skills.
• Ability to work independently and collaborate in a fast-paced environment.
• Familiarity with process mapping, data analysis, or quality systems is a plus.