Social Service Specialist III
Social Service Specialist III - State of Delaware
Make a Difference with DHSS!
As a Social Service Specialist III, you will serve as the first point of contact for clients entering the center, delivering customer-friendly, high-quality service. You will ensure clients are well informed about the programs and services offered by Family Support Services and other partner agencies within the center and surrounding community. Through timely and interactive interviews, you will conduct central intakes using systems such as MCI, Worker Web, and CAPS. By completing these concise assessments, you will begin the process in fulfilling client needs efficiently, providing direct support or appropriate referrals when services are unavailable.
Essential Functions are fundamental, core functions common to all positions in the class series and are not intended to be an exhaustive list of all job duties for any one position in the class. Since class specifications are descriptive and not restrictive, incumbents can complete job duties of similar kind not specifically listed here.
- Interviews, assesses and advises clients to determine eligibility, needs and course of action to meet needs.
- May provide phone counseling evaluations and crisis intervention to determine admission of clients to hospitals or other special treatment facilities.
- Documents, verifies, records and reports client information.
- Refers ineligible clients to appropriate agencies and resources.
- May provide coverage for other agency assistance programs as assigned.
- Utilizes the resources of social services/other agencies, and community resources as a means of dealing with identified needs/problems.
- Maintains adequate records of provided services including case files and related material.
- Provides referral information to individual and general public, promotes effective public relations for agency.
Job Requirements: Applicants must have education, training and/or experience demonstrating competence in each of the following areas:
- Three years experience in health or human services support such as interviewing clients and assessing personal, health, social or financial needs in accordance with program requirements or coordinating with community resources to obtain client services.
- Three years experience in applying laws, rules, regulations, standards, policies and procedures.
- Six months experience in making recommendations as part of a clients service plan such as clinical treatment, counseling, or determining eligibility for health or human services/benefits.
- Six months experience in record keeping.
- Six months experience in using an automated information system to enter, update, modify, delete, retrieve/inquire and report on data.