Assistant Clinical Manager- Children's Advocacy Center

Synergy Services employs compassionate, caring individuals who want to help in our mission to strengthen individuals, families and our community through violence prevention, crisis intervention, shelter, counseling, advocacy and education. If you’re interested in joining our team, please consider our open position below and apply online today!

Position: Assistant Clinical Manager

Program: Children's Advocacy Center 

Status:  Full-Time, Exempt 

Description:
This position is responsible for providing clinical supervision to the CAC therapists and interns; this position may also supervise other positions. The Assistant Clinical Manager is also responsible for directing the clinical work of the program including treatment planning, monitoring licensure requirements, file management, and auditing.  The Assistant Clinical Manager may directly supervise clinical staff to licensure and supervise clinical interns. This position also models and supports the National Children’s Alliance Accreditation requirements, trauma informed culture and administrative duties for the program. See responsibilities below. 

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. 

Quality of Care and Service:

• Provides direct individual, group, or family counseling, including intake assessments, treatment planning, and follow up care to children, youth, and family clients as a part of the CAC program.
• May oversee advocacy activities including providing onsite and aftercare services to families, training new advocates, coaching and monitoring advocate activities, managing advocate data, performing advocate duties as necessary, and evaluating quality of advocacy services provided to clients.
• Nurtures a culture that ensures the CAC staff deliver direct services that demonstrate continuous quality improvement and progress towards meeting the highest practice standards for quality.
• Supports client choice in care, engagement and help-seeking skills.
• Promotes and teaches resiliency-building skills to empower staff and clients.
• Demonstrates an understanding of the impact of trauma on development, learning, health and social-emotional well-being.
• Demonstrates an understanding of concepts related to secondary traumatic stress, vicarious trauma and compassion fatigue and the impact of these on quality of care.
• Maintains working knowledge of multidisciplinary team functioning and National Children’s Alliance Accreditation standards to guide program design and implementation. 
• Remains abreast of the latest research, trends and best practice standards in cultural competency and mental health practices through training and continuing education.

Human Resources Management:

• Demonstrates and models employee evaluation practices that are consistent, inclusive, transparent, trauma-informed, and in alignment with the organization’s Human Resource’s expectations.
• Utilizes individual and peer clinical supervision for both self and supervisory staff to support personal growth, professional growth, reflection, self-care, and clinical skills.  
• Ensures a work environment that promotes trustworthiness and transparency.
• Works collaboratively to help others, including those outside of the program. 
• Demonstrates a positive, willing and flexible attitude.
• Follows A.C.T. (Acknowledges, Corrects, Thanks) when faced with a complaint or service recovery opportunity.  
• Celebrates success.

Leadership and Governance:

• Respect the worth of each person by acting with kindness, empathy and cultural sensitivity.
• Recognizes and values diversity and the contribution of employees at all levels of the agency.
• Act with integrity in relationships with clients, colleagues and community.
• Leads adherence to Synergy policies and procedures.    
• Participates in Performance and Quality Improvement activities.    

Financial and Grant Management:

• Prepares and proposes a clinical program budget for review and approval by CAC and Finance VPs that operates within reasonable expectations for program expenditures.
• Demonstrates, coaches, and trains staff on accurate data entry and utilization.
• Fosters the integration of programmatic evaluation and data into programmatic planning for advanced learning and growth of the program.
• Works collaboratively with the CAC VP on grant related activities for the program including data management, periodic grant reporting, grant application processes including narrative writing and development of outcome and output measures. 

Operational Management:

• Identifies obstacles and problems and takes corrective action to achieve plans and goals.
• Ensures that physical environments utilized by staff and clients are safe, and conducive for client care.

Strategic Planning:

• Works with the Vice President to translate vision and mission into realistic strategic goals and objectives.
• Contributes to and supports implementation of program’s strategic plan. 

Performance Management:

• Ensures that meaningful and challenging goals for performance improvement are established.
• Holds supervisees accountable for achieving performance standards and goals.
• Proactively seeks opportunities for continued growth & development. Accepts coaching as part of a supportive culture.
• Monitors and evaluates clinical program productivity and client outcomes.

Community Relations and Communications:

• Maintain connection and relationship with partner MDT agencies, community stakeholders, and other community partners to support collaboration and effective implementation of the MDT model. 
• Represents and promotes the interests and the image of the program and organization to governmental entities, at all levels, to the local and statewide community, to accrediting bodies and to the public at large as needed.
• Attends and participates in any legal/judicial and administrative proceeding when required and in accordance with professional standards of conduct.
• Serves on community committees and/or boards to maintain collaborative relationships.

Principles and Values
Team Work: Balances team and individual responsibilities; exhibits objectivity and openness to others’ views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of the Synergy team above own interests; able to build morale and group commitments to goals and objectives; supports everyone’s efforts to succeed.

Strategic Thinking: Develops strategies to achieve organizational goals; understands organizations’ strengths and weaknesses; identifies external threats and opportunities; adapts strategy to changing conditions.

Willing to Grow: Accepts accountability for mistakes and uses the mistakes as an opportunity to learn about self and to change future behaviors.

Safety and Security: Observes safety and security procedures; determines appropriate action beyond guidelines; remedies potentially unsafe conditions.

Attendance: Regular attendance is a requirement of this position.

SUPERVISORY RESPONSIBILITIES
Directly supervises employees in the CAC.  Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems, in collaboration with CAC Vice President and Leadership team.

EDUCATION and/or EXPERIENCE
Master’s degree in social work, psychology, counseling, or a related degree. Must be licensed in the State of Missouri as a Professional Counselor (LPC), Social Worker (LCSW), or Psychologist. Minimum of three years of program administration preferred, including staff supervision, clinical and/or practice experience. Specialty training and experience in the child abuse field with particular emphasis on child abuse and trauma informed, evidence-based therapy practices preferred. Must demonstrate advanced working knowledge of child welfare systems and child abuse and neglect research or be willing to engage in training and seek out knowledge and exposure to systems and research. Must demonstrate an ability to accomplish and advance program goals, a willingness to remain abreast of current research related to child abuse and neglect, and an ability to remain sensitive and demonstrate appropriate boundaries with program clients, agency staff, and volunteers.

ADDITIONAL REQUIREMENTS
Must be 21 years of age, pass a background check (Children’s Division/Central Registry/Child Abuse), drug screen, fingerprint screen, have a valid driver’s license and proof of insurance. 

Non-Discrimination:
Synergy Services is an EEO employer.  We firmly support the principle and philosophy of equal employment for all individuals, regardless of age, race/ethnicity, religious creed, ancestry, color, sex, disability (including pregnancy), national origin, marital status, political belief, sexual orientation, gender identity, gender expression, genetic testing and screening information, covered veteran status or any other protected category pursuant to applicable federal, state or local laws.

Benefits:
All full-time positions are eligible for generous benefit package including medical, dental, vision, life and disability insurance, paid vacation and holidays, sick days and personal holidays and a 401K Plan with Employer Match. Some regular part-time positions are eligible for partial benefits. 

Synergy Services is committed to fostering, cultivating, and preserving a culture of belonging and representation. We feel our staff, interns, and volunteers are among our most valuable assets. We embrace and encourage the differences in life experiences, knowledge, self-expression and unique capabilities that our staff, interns and volunteers bring to their work at Synergy. These aspects strengthen our agency, community, and our work with clients.