Financial Empowerment Program Manager

Job Description Legal Name of Agency: Central City Neighborhood Partners Position Title: Financial Empowerment Program Manager Name and Title of the person (position) to which this Position reports: Director of Operations Hours and Benefits: Full time position, In-person, 40 hours per week, Benefits include medical and dental insurance, vacation, holiday, and sick pay ORGANIZATIONAL/PROGRAM BACKGROUND Central City Neighborhood Partners (CCNP) was established in 1994 and incorporated as a formal non-profit collaborative in 2000 to address the socio-economic conditions impacting low-income families living in the City of Los Angeles, with a focus on Westlake and surrounding communities. and expanding to Koreatown in 2024. With the mission of catalyzing partnerships to systemically address the multiple challenges facing low-income families, CCNP works with its partners to help families create pathways to financial security and economic opportunity through our Financial Opportunity Center (FOC). The FOC program is funded by LISC. The FOC is a career and personal finance service center that helps low-to moderate-income people build smart money habits and focus on the financial bottom line by providing integrated employment and career counseling, one-on-one financial coaching and education and low-cost financial products that help build credit, savings and assets. The FOC also connects clients with income support such as food stamps, utilities assistance and affordable health insurance. Position Overview The Program Manager is responsible for overseeing the implementation and ongoing administration and development of the Financial Opportunity Center (FOC) program. The position is also responsible for overseeing the delivery of streamlined and comprehensive services as envisioned and contractually required. Primary responsibilities include: overseeing program evaluation process and service coordination, outcomes monitoring and attainment, and internal and external reporting. The Program Manager will serve as a key resource to staff and partners in order to ensure that all projects under the FOC Program achieve the services and outcomes for the contracts. This role will serve as a representative for the organization and actively support the overall mission and vision of Central City Neighborhood Partners. Financial Empowerment Program Manager will perform a broad range of duties spanning the full employment cycle, including, but not limited to providing expert counsel, support and/or monitoring of the following: 1. Provide overall direction to the FOC Programs’s staff members and VITA Volunteers 2. Oversee the Volunteer Income Tax Assistance (VITA) program 3. Oversee the Ventanilla Asesoría Financiera (VAF) at Mexican Consulate 4. Oversee all Financial Asset Building Programs and Career/ Workforce Development 5. Ensure the program offers a variety of services that achieve the mission and vision of the organization 1 | Page Central City Neighborhood Partners- Financial Empowerment Program Manager 7.2025 6. Ensure customers are supported with a comprehensive experience and resources needed to achieve self sufficiency 7. Coordinate and develop program-wide policies, procedures and systems that increase effectiveness and 8. efficiency, and ensure compliance with program guidelines and regulations 9. Coordinates advising, referral support, bridging programs, and other activities designed to enhance financial empowerment, asset building, and or career/ workforce initiatives 10. Oversee staff and foster an environment that encourages teamwork and creative problem solving 11. Ensure quality customer satisfaction 12. Coordinate the gathering of information for monthly, quarterly and annual reporting as internally and contractually required 13. Participates in financial empowerment program planning, implementation, curriculum design and evaluation to assess outcomes and impact. 14. Establishes linkages with other local community organizations, agencies and social service providers as well as create and maintain referral processes with service providers. 15. Responsible for meeting or exceeding measurable goals for participation and outcomes. 16. Provide training to program staff and VITA Volunteers on program compliance, objectives and industry best practices 17. Attend regular staff, volunteers, and organization meetings 18. Additional tasks, projects and responsibilities as assigned by supervisor and executive leadership. QUALIFICATIONS AND EXPERIENCE REQUIREMENTS ● Ability to prioritize and complete multiple tasks ● Demonstrate accurate judgment in providing quality information to the staff, partners and customers ● Demonstrate excellent responsibility, organizational and communication skills ● Possess an excellent disposition and interest in working in a team environment ● Experience working in a collaborative is a plus ● Residency in and/or familiarity with the target area and its cultural diversity are also a plus ∙ Excellent verbal and written communication skills ● Proficiency with Microsoft Office and database software ● The ability to read, write and speak in English and Spanish is required, given that many of the targeted families are monolingual in Spanish. Cultural sensitivity is required. EDUCATION AND CERTIFICATION REQUIREMENTS ● Bachelor’s Degree in Human Services, Social Services, Public Administration or related field ∙ Master Degree in Social Services –Preferred ● Three (3) years of experience managing programs ● Two (2) years of experience supervising staff ● Financial Coaching Certificate ● Preferred Master of Financial Coaching Other Requirements 2 | Page Central City Neighborhood Partners- Financial Empowerment Program Manager 7.2025 ● Successfully pass all post offer, pre-employment screening requirements, including criminal background check, and provide proof of eligibility to work in the United States. ● TB Certificate ● Full COVID-19 Vaccination ● Must have a valid California Driver’s License, liability insurance and access to an automobile in good working conditions; ● Must be available to work until 8 p.m. at least once per week; weekends and evenings as needed COVID-19 Vaccine required for all employees Central City Neighborhood Partners has implemented a mandatory vaccination policy effective October 1, 2021 requiring COVID-19 vaccinations for all employees (with approved religious and medical accommodations). At present, an individual is deemed “fully vaccinated” when that person has received, either the single-dose COVID-19 vaccine Pfizer or Moderna. As a condition of employment, employees must submit official COVID-19 vaccine documentation. Physical Requirements 1. To perform this job the individual must be able to carry out all essential functions satisfactorily. Reasonable accommodations may be made to enable qualified individual with disabilities to perform the essential functions of the job. 2. Approximately 50% of time is spent sitting, while frequently required to walk, stand and bend. 3. Must be able to speak and hear well. 4. Good vision is imperative. 5. Occasionally required to stoop, kneel, crouch or crawl. 6. Employee will be required to lift and/or move up to 25 pounds without assistance Expectations for All Central City Neighborhood Partners Staff Candidates for employment at a CCNP, regardless of position, will consistently demonstrate the following: 1. Unwavering belief in and commitment to fulfill the mission of Central City Neighborhood Partners. 2. Deep commitment to the success of all families and Youth 3. Commitment to excellence and high standards -- for self, families, and colleagues. 4. Continuous learning by engaging in reflection, self-assessment, and individual professional development. 5. Use of data to inform decisions and drive continuous improvement. 6. Ability to thrive as a member of a collaborative team. 7. Self-motivation and initiative with solutions-oriented disposition. 8. Ability to develop respectful relationships with the families we serve marked by sensitivity to the families cultural and socioeconomic characteristics. 9. Excellent oral and written communication skills. 10. Ability to effectively handle challenging situations 3 | Page Central City Neighborhood Partners- Financial Empowerment Program Manager 7.2025 11. Comfort with basic Microsoft Office applications and a curiosity and propensity to push own adoption of new technology and approaches. 12. Regular, punctual attendance and professional appearance. Central City Neighborhood Partners (CCNP) is an Equal Employment Opportunity Employer It is the established policy of Central City Neighborhood Partners (CCNP) o provide equal employment and advancement opportunities to all qualified applicants and employees without discrimination with regard to race, religious belief (including dress or grooming practices), color, sex, sex stereotype, pregnancy, childbirth or related medical conditions (including breast feeding), age, national origin (including possessing a driver’s license issued under Vehicle Code § 12801.9), ancestry, sexual orientation, gender identification and expression, transgender status, physical or mental disability, medical condition, genetic characteristics, genetic information, family care, marital status, enrollment in any public assistance program, status as military, a veteran or qualified disabled veteran, status as an unpaid intern or volunteer, or any other classification protected by law. CCNP also prohibits discrimination based on the perception that anyone has any of those characteristics, or is associated with a person who has or is perceived as having any of those characteristics. Employee:________________________________________________________