Inside Sales Representative

CrossCountry Mortgage (CCM) is the nation's number one distributed retail mortgage lender with more than 7,000 employees operating over 700 branches and servicing loans across all 50 states, D.C. and Puerto Rico. Our company has been recognized ten times on the Inc. 5000 list of America's fastest-growing private businesses and has received many awards for our standout culture.

A culture where you can grow! CCM has created an exceptional culture driving employee engagement, exceeding employee expectations, and directly impacting company success. At our core, our entrepreneurial spirit empowers every employee to be who they are to help us move forward together. You’ll get unwavering support from all departments and total transparency from the top down.

CCM offers eligible employees a competitive compensation plan and a robust benefits package, including medical, dental, vision, as well as a 401K. We also offer company-provided short-term disability, an employee assistance program, and a wellness program.

Join The Potempa Team, powered by CrossCountry Mortgage, known for quality products and exceptional service. We offer a wide range of financing options, including conventional, FHA, VA, USDA, jumbo, portfolio, and construction loans. Our advanced technology streamlines the home loan process, helping clients achieve their financing goals more efficiently.

The Potempa Team values integrity, transparency, and innovation, and is committed to creating a culture that rewards hard work and dedication. With an Inside Sales Manager guiding career growth, company-sponsored NMLS training, and a lucrative bonus structure, team members are empowered to achieve results and reach professional goals. Collaborative leadership, a supportive team environment, and a success-driven focus make the Potempa Team the ideal place to grow your career.

Position Overview:

The Inside Sales Representative is responsible for generating new business by calling borrowers from an extensive lead generation pipeline. This role guides customers through each step of the loan application process with clear, professional, and engaging phone communication. The Inside Sales Representative works in a dynamic, target driven environment, and consistently meets or exceeds goals, even under challenging market conditions.
 

Job Responsibilities:

• Generate business from potential and existing customers using CCM’s extensive lead
• generation pipeline.
• Provide exceptional service on inbound and outbound sales calls, maintain high conversion rates, meet daily and monthly performance targets, and ensure prompt follow-up with every lead.
• Contact potential customers to gather information and schedule appointments with Loan Officers.
• Maintain accurate customer and agent information in the CRM system to ensure seamless handoffs and communication.
• Complete additional tasks and projects assigned by the Branch Manager or Inside Sales Manager to support team goals.

Qualifications and Skills:

• 1+ years of sales experience, preferably in cold calling or sales support.
• Experience successfully meeting or exceeding performance goals.
• Comfortable handling high call volumes.
• Skilled in building relationships and delivering exceptional customer service.
• Skilled in embracing challenges, identifying opportunities, and taking initiative.
• Excellent communication and collaboration skills.
• Excellent attention to detail.
• Advanced organizational and time management skills to excel in a dynamic environment.
• Proficient in Word, Excel, Outlook, and CRM systems.

This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. However, this job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position.

This position offers a highly competitive base salary with substantial performance-based bonus opportunities.

CrossCountry Mortgage, LLC offers MORE than a job, we offer a career. Apply now to begin your path to success! careersatccm.com
 

CrossCountry Mortgage, LLC strives to provide employees with a robust benefit package: https://mycrosscountrybenefits.com

California residents: Please see CrossCountry’s privacy statement for information about how CrossCountry collects and uses personal information about California applicants.
 

CrossCountry Mortgage supports equal employment opportunity in hiring, development and advancement for all qualified persons without regard to race, color, religion, religious creed, national origin, age, physical or mental disability, ancestry, marital status, uniformed service, covered veteran status, citizenship status, sex (including pregnancy, childbirth, and related medical conditions, and lactation), sexual orientation, gender identity, gender expression, transgender status, domestic violence victim status (where applicable), protected hair style or texture, genetic information (testing or characteristics), or any other protected status of an individual or because of the individual’s association with a member of a protected group or any other characteristic protected by federal, state, or local law (“Protected Characteristics”). The collective sum of the individual differences, life experiences, knowledge, inventiveness, innovation, self-expression, unique capabilities and talent that our employees invest in their work represents a significant part of not only our culture, but our reputation. The Company is committed to fostering, cultivating and preserving a culture that welcomes diversity and inclusion.
 

CrossCountry Mortgage, LLC (NMLS3029) is an FHA Approved Lending Institution and is not acting on behalf of or at the direction of HUD/FHA or the Federal government. To verify licensing, please visit www.NMLSConsumerAccess.org.