Operations/Front Desk Intern
Operations Internship
BACKGROUND: The International Rescue Committee (IRC) responds to the world’s worst
humanitarian crises and helps people to survive and rebuild their lives. At work in over 40 countries and 26 U.S. cities to restore safety, dignity and hope, the IRC leads the way from harm to home.
SCOPE OF INTERN WORK: The Front Desk Volunteer will provide coverage for the reception desk, greet and direct client walk-ins, and schedule client appointments with appropriate staff.
The role will answer the IRC in New York’s main telephone line, direct incoming calls as
appropriate and assess documentation of clients to determine program eligibility. The Front
Desk Volunteer will provide additional clerical assistance and support to IRC staff in the New York regional office.
RESPONSIBILITIES:
• Perform reception duties such as greeting visitors to the office and connecting them to
appropriate staff
• Assess documentation of visitors to determine eligibility of services
• Schedule appointments for all programs depending on eligibility of client
• Answer and direct incoming phone calls
• Assist staff with clerical and administrative duties
• Display sensitivity to cultural and personality differences of refugee clients. Respect their
beliefs and values.
• Adhere to IRC policies, particularly those related to confidentiality and client privacy.
• Communicate effectively in person and by telephone.
• Other related duties as assigned
REQUIREMENTS:
• Previous administrative experience preferred
• Strong computer skills with proficiency in Microsoft Office Suite (Word, Excel, Outlook)
• Cultural sensitivity and detail oriented with the proven ability to meet deadlines
• Ability to effectively communicate and work as a team member in a cross-cultural
environment;
Ability to communicate clearly and effectively in English; additional fluency in Arabic, Dari,
Pashto, French, Spanish or Kiswahili preferred.
• Willing to learn about IRC history, philosophy, global work, and local efforts.
• Willing to adhere to IRC volunteer and workplace policies.
This position reports to the Volunteer Coordinator CivicCorps
Equal Opportunity Employer: IRC is an Equal Opportunity Employer. IRC considers all applicants
on the basis of merit without regard to race, sex, color, national origin, religion, sexual
orientation, age, marital status, veteran status, disability or any other characteristic protected
by applicable law