Data Center Technician
This position is 100% onsite (M-F) at the Milwaukee office, depending on workload worker may need to work at the Franklin campus. NO REMOTE WORK.
The Data Center Services team strives to provide an efficient, risk-driven approach to managing the raised floor area of the Data Center. These services include managing assets throughout their life cycle, data destruction, and ensuring appropriate physical and logical security for vendors within the environment. The work environment is hands-on, fast-paced, and deadline-oriented where adaptability is key to our success as a team, thus having depth knowledge of working in large-scale Data Center environments is critical. The individual will be responsible for managing the inventory and assets in our Data Center in accordance with the standard policies and procedures designated by the group. This individual will play a key role in ensuring our Data Center inventory is up-to-date and accurate.
Job Responsibilities:
- Providing ‘remote-hands’ support to data center customers.
- Respond to and resolve support tickets in the system
- Provide Level-one Network support
- Testing Fiber and copper cables
- Cleaning Fiber and copper cables
- Cleaning and replacing SFPs if needed
- Installation and maintenance of the structured cabling system.
- Maintain inventory of fiber and copper cabling
- Quote and order additional materials as needed
- Quote and order materials to build out additional Data Center capacity
- Rack & stack of IT hardware.
- Maintaining records and documenting issues utilizing our DCIM system (Netterrain).
- Operate, monitor, and respond to abnormal conditions with our facilities systems.
- Crossover work with the CEE team as needed.
- Gathering inventory and shipping Network equipment to Field Offices.
- Decommission returned hardware