Warehouse Operations Coordinator
Responsibilities 主要职责:
1、负责本地仓储体系和流程的建设,主持仓储日常管理和运作,分拣,揽收,派单等;
2、预判仓储需求和人员需求,规划司机路线,招聘及面试司机;
3、负责分配仓库一线员工和外包员工的职责,增强团队凝聚力;
4、及时解决仓库内的运营问题,能够熟练掌握公司仓储和快递的软件运用,适当的电脑操作
技巧,数据处理与客户对接处理系统数据,生成每日揽收任务,审核并下发给调度团队。
5、跨部门协作,确保司机团队资源的合理调配,及时处理车辆故障或司机临时缺勤等突发情
况。与第三方保持密切沟通,及时传达任务变更信息,解答司机在揽收和派送过程中遇到的问
题,确保司机对任务安排的理解和执行。
4、问题处理与投诉解决跟踪揽收/派送异常(如延误、漏取),联系客户及内外部团队推进解
决,确保服务闭环。记录并分析高频异常问题,提出优化建议。 \
Responsibilities (英文)
• Assist local parcel delivery operations, such as sorting, pickup, and dispatch.
• Forecast driver’s needs, plan DSP driver routes, and recruit/interview drivers.
• Assign tasks to frontline and outsourced warehouse staff, enhancing team cohesion.
• Troubleshoot operational issues, learn our internal warehouse/logistics software, and
perform data handling tasks.
• Generate daily pickup tasks, review, and distribute them to the driver team.
• Collaborate across departments to allocate driver resources effectively. Address vehicle
breakdowns, driver absences, and other disruptions.
• Communicate task changes with third parties and assist drivers in resolving issues
during pickup and delivery.
• Manage exception handling and complaints, including delays or missed pickups. Work
with customers and internal/external teams to ensure timely resolutions and close
service loops. Track recurring issues and provide process improvement suggestions.
Requirements 要求
1、中文、英文流利(书面 + 口语),合法工作身份。熟练使用Excel,能够运用数据分析工
具进行数据处理和分析。
2、沟通能力强,能联动调度、司机、仓库、客服等团队协作,确保揽收操作高效衔接。抗压
能力强,能同时处理多任务并保持专业态度。擅长电话、邮件沟通,有客服经验优先。有仓储
物流工作经验者优先。
3、专员岗位不需要多年工作经验,只要你细心、有责任心、沟通能力在线,就很适合这份工
作!目前全美急招,一般2面之后就会出结果!
薪水:
专员实习三个月期间薪资:20-23/hour
转正后23-25/hour +10% bonus 每月发放
福利:
支持CPT/OPT/H1B
401(k)Dental insurance
Health insurance
Paid time off
Vision insurance
Dental Insurance
Location:
OR
PDX
IL
Schiller Park
TX
San Antonio
OK
Oklahoma
OK
Tulsa
UT
Salt Lake City
NM
Albuquerque
FL
West Palms Beach
FL
Fort Myers
NC
Charlotte
GA
Savannah
WI
Milwaukee
FL
Tampa
FL
Jacksonville
TN
Nashville
TN
Memphis
IN
Indianapolis
OH
Cincinnati
OR
Portland