Operations Associate

The Operations Associate is responsible for the operation of Parkside Students. The Operations Associate will implement and monitor Parkside Student Center policies, assist Parkside Student Center customers, and provide services and equipment to those using the facilities.

Supervision Received:

The Operations Associate needs to be self-motivated and reports to the Student Center administration team.

High Impact Practice (HIP) Statement:

By incorporating classroom learning into hands-on work experiences as well as providing supervision and coaching, students gain necessary tools to grow and contribute as professionals.

Position Tasks and Corresponding NACE Career Readiness Competencies

1. Critical Thinking and Problem Solving

a. Confront, manage, and report problems to the staff member following the Student Center and/or Facilities Management emergency call list.

b. Accept responsibility for overall management when professional staff are not present and make decisions to meet the needs of the building.

c. Knowledge of guest use in the building is required through hourly rounds.

d. Maintain cleanliness of facility.

2. Oral and Written Communication

a. Be the contact person for each group using the facility before the start of their scheduled meeting or event.

b. Set up the directional and welcome signage for the next round of events and meetings.

c. Communicate effectively with customers and determine their needs and offer the best possible solution.

d. Complete a shift report to communicate event and facility status to the entire time.

3. Teamwork and Collaboration

a. Ensure set-ups, teardowns, custodial and facility maintenance, and audiovisual and technical equipment to meet customer’s needs.

b. Provide audio/visual services as necessary to provide successful meetings and events.

4. Digital Technology

a. Understand and use master schedule to ensure events and employees are in place for customers.

b. Read the reservations schedule daily and interpret setup and technical needs.

5. Leadership

a. Supervise the Parkside Student Center building use to ensure successful events and meetings.

b. Provide for the order, security and safety of the building and its occupants in the absence of or in addition to permanent staff.

c. Assist with event set ups and tear downs based upon information in the event management system or upon customer request.

d. Secure and lock or unlock all Parkside Student Center facilities.

e. Enforce and promote the Student Center’s reservation, promotion and building use polices and protocols.

6. Professionalism and Work Ethic

a. Develop confidence and support initiatives for a successful work experience.

b. Maintain a reputation of professionalism through appearance, demeanor and performance.

c. Attend required training and weekly staff meetings.

d. Demonstrate initiative and strong work ethic related to guest and staff expectations.

7. Career Management

a. Learning transferable skills which complements academic knowledge and supports future career goals.

b. Reflect on Career Readiness Competencies as part of the performance evaluation process.

8. Global and Intercultural Fluency

a. Being able to provide resources and customer service to a variety of customers including but not limited to students, faculty, staff and external guests.

Required Qualifications:

• Must have a minimum cumulative grade point average of 2.75 and have 6 non-audit credits.
• Must be available to work 14-20 hours per week including weeknights, weekends, vacation break periods and some holidays.  Weekly shift hours are determined on a semester basis.  
• Must be available to work at least two semesters based upon the complexity of the position and training required.
• Additional opportunities may be offered for full-time employment during Winterim-term, Spring Break and summer months on a limited basis.  Hours for these periods and positions are assigned by the Assistant Director for Operations. 
• Basic computer knowledge and skills.
• Must have excellent customer service skills.
• Possess excellent leadership and problem-solving skills and be able to determine priorities. 
• Adhere to Student Employee Handbook and uniform dress policy.
• Flexible hours and willingness to help with timely deadlines.
• Operational knowledge of telephone, copier, and audio-visual and technical equipment preferred.
• Must be able to lift 50 pounds.
• Performance reviews are conducted with the supervisor at least once per semester.  Self-management is a must and self evaluations are continuous.
• Must be enrolled in courses at UW Parkside