Sales and Customer Service

THE STORY

We are The Move Crew – a locally owned moving company based in Minneapolis, Minnesota. After our launch in 2015 as a one-truck and two-mover operation, we’ve grown steadily into an award-winning, top-rated moving company in the Twin Cities. 

Something we’ve accomplished by building on our reputation of being friendly faces in a world full of grumpy movers, and consistently delivering a five-star customer experience. 

To carry on in our tradition of growth, we are in search of a new addition to join our sales team. This position will be responsible for customer communication, building estimates, booking jobs, and working to ensure every job results in a new fan of The Move Crew.

This position is primarily office-based, with occasional on-site meetings with customers for estimates (company vehicle available).

THE SEARCH

We are looking for someone with…

• Strong verbal and written communication skills and adaptability.
• Excellent customer service skills - the ability to guide, educate, and understand the customer, build trust, address any initial questions or concerns, and lead customers to feel confident in booking. 
• Confidence to initiate customer contact and comfort in asking for the sale.
• Confidence in their problem-solving and conflict-resolution skills.
• Maintain a positive attitude and contribute to a positive work environment.
• Must have reliable transportation and be willing to commute to NE Minneapolis.
• Ability to pass a criminal background check.
• Moving industry experience is a plus, though not required- we will train the right candidate.

THE JOB

• Guide customers through the estimate process and advise them on the services we offer that fit their needs.
• Provide accurate estimates based on the services needed.
• Provide exceptional customer service on all calls, email, and in-person communication.
• Cultivate strong relationships with our customers.
• Work towards making sure every customer experience is a five-star experience. 

This position allows for additional responsibilities based on capabilities and a willingness to grow.

THE OFFER

• Base pay starting at $20 per hour, with potential for increases based on experience, performance, and/or additional responsibilities
• Year-end bonus
• Health & dental insurance with 50% employer contribution
• Paid time off
• Paid training
• Weekly pay with direct deposit available
• Weekly office lunch