Local Office Concierge
The Local Office Concierge (LOC) is a proactive individual who is the initial go-to for agent support. They are our first point of contact for anyone that walks in our office. Based on the agent’s request, the LOC can either assist the agents personally or find the proper staff member who can assist them with the request. Cross-trained on all pl@tform tools & office procedures. Heavy emphasis on maintaining strong office culture and creating a positive, warm and welcoming work environment for agents and visitors.
Duties:
- Build and maintain personal relationships with our agents.
- Deep understanding of the brokerage’s processes and procedures regarding: MLS listing input, sign install/removal, ordering sign panels, booking conference rooms
- Welcomes on-site visitors, determines nature of business, and announces visitors to appropriate personnel. Also responsible for getting visitors something to drink
- Phone reception – answer all incoming telephone calls, determines purpose of callers, and forwards calls to appropriate personnel or department, checks VMs
- Answers questions about our organization and provides callers with address, directions, and other information as necessary
- Constantly communicating with agents, keeping them posted on status of projects working on together
- Keeps ‘agent workstations’ stocked with complimentary marketing collateral
- Create and maintain conference room schedules
- Receives, sorts, and routes mail, coordinate inter-office deliveries
- Monitors office and kitchen supplies, lets Local Office Manager know when supplies are running low and need to be ordered (before running out)
- Keeping all areas of the office tidy and ready to work
- Manage & maintain additional email inbox (specific to office location & responsibilities)
- Job Type: Full-time, In-Person
Benefits:
- 401(k) matching
- Dental insurance
- Free parking
- Health insurance
- Life insurance
- Paid time off
Work Location: In person