Customer Support Software Engineer
The Customer Support Software Engineer’s primary role is to provide an exceptional experience for internal team members and customers. This position will be required to interface directly with customers to communicate, manage, and implement technical requirements, including partnering with Implementation Managers to successfully onboard and launch the platform to customers. This person is a problem solver and will insert themself into any technical role required to ensure the long-term success of each.
Job Requirements:
- 2–5 years of experience in customer success, technical support, or implementation
- Strong technical background (e.g., APIs, cloud platforms, SaaS, or integrations)
- Excellent troubleshooting and problem-solving skills
- Proven ability to manage multiple client accounts and priorities
- Strong communication skills—able to explain technical topics to non-technical users
- Experience with CRM or ticketing tools (e.g., Salesforce, HubSpot, Zendesk)
- Ability to work collaboratively with sales, product, and engineering teams
Key Skills:
- Customer relationship management
- Technical support & onboarding
- Product training and documentation
- Data analysis and reporting
- Empathy, patience, and attention to detail
- Strong organizational and time management skills
MUST BE ABLE TO PASS A BACKGROUND CHECK.