Service Coordinator II

Trane Technologies

At Trane TechnologiesTM  and through our businesses including Trane® and Thermo King®, we create innovative climate solutions for buildings, homes, and transportation that challenge what’s possible for a sustainable world. We're a team that dares to look at the world's challenges and see impactful possibilities. We believe in a better future when we uplift others and enable our people to thrive at work and at home. We boldly go.  

Role: Service Coordinator II

6-month temporary role, with potential for permanent if opportunity is available at that time.

SUMMARY 

Responsible for moderately complex planning, coordinating, controlling, dispatching, and directing activities of operational resources. Also responsible for customer interaction, communicating with the ASM’s, AM’s, Field Technicians, and coordinating jobs with Internal and External Customers.  Typically requires a one-year certificate from college or technical school; or three (3) plus years of related experience and/ or training; or equivalent combination of education and experience. 

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES include the following.  Other functions may be assigned.

• Coordinates service resources.
• Assigns team members to projects.
• Answers incoming service phone lines to take service calls.
• Responds to daily emergency service calls.
• Schedules personnel, materials, sub-contractors and equipment based on project needs, skill sets, and availability.
• Inputs work orders / service call information in the system. 
• Generates Work Order Documents, dispatches technicians, and notifies customers.
• Responsible for customer interaction/satisfaction 
• Interacts and communicates with ASM’s and internal customers to assign/dispatch Controls Technicians and HVAC Technicians.
• Interacts and communicates to external customers as needed to schedule work orders / projects.
• Coordinates operations interaction with the Parts Department and Acquisition, as necessary. 
• Reviews project paperwork, completes calls, and forwards project paperwork to Project Administrators.
• Maintains customer satisfaction by investigating concerns, routing them to the assigned staff, and responding to special requests.
• Logs service start-up and service work requirements in job tracking system.
• Responsible for generating, interpreting, and printing various assigned reports.
• Flexibility to work overtime/weekends, as required.

SUPERVISORY RESPONSIBILITIES 

This job has no supervisory responsibilities.

QUALIFICATIONS  To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 EDUCATION and/or EXPERIENCE 

One-year certificate from college or technical school; or three (3) plus years of related experience and/ or training; or equivalent combination of education and experience.  Working knowledge of office equipment and Microsoft Office products.  Experience working in a high-paced customer service environment. Experience scheduling calls or projects for a Mechanical or Construction Contractor preferred.