Director Administrative Operations

Director, Administrative Operations- GI Division

Hiring Department: Department of Medicine, GI Division

Location:  Chicago

Requisition ID:1037122

Posting Close Date: 10/21/2025

Salary: The budgeted salary range for this position is $115,000 to 140,000 per year.

About the University of Illinois Chicago

UIC is among the nation’s preeminent urban public research universities, a Carnegie RU/VH research institution, and the largest university in Chicago. UIC serves over 34,000 students, comprising one of the most diverse student bodies in the nation and is designated as a Minority Serving Institution (MSI), an Asian American and Native American Pacific Islander Serving Institution (AANAPSI) and a Hispanic Serving Institution (HSI). Through its 16 colleges, UIC produces nationally and internationally recognized multidisciplinary academic programs in concert with civic, corporate and community partners worldwide, including a full complement of health sciences colleges. By emphasizing cutting-edge and transformational research along with a commitment to the success of all students, UIC embodies the dynamic, vibrant and engaged urban university. Recent “Best Colleges” rankings published by U.S. News & World Report, found UIC climbed up in its rankings among top public schools in the nation and among all national universities. UIC has over 300,000 alumni, and is one of the largest employers in the city of Chicago.

This position is intended to be eligible for benefits. This includes Health, Dental, Vision, Life Insurance, a Retirement Plan, Paid time Off, and Tuition waivers for employees and dependents.

Position Summary
The Director, Business Administrative Operations – Division of Gastroenterology and Hepatology) will provide administrative, financial and managerial expertise to the Chief of the Division of Gastroenterology & Hepatology. Given the quantity of clinical centers and research operations, it is a highly complex environment, which warrants a highly complex coordination in administration and review of operations. This position leads and oversees the operational, financial, regulatory and business activities of the Division of Gastroenterology and Hepatology. This includes: financial analysis and strategy related to medical service revenue cycle, health maintenance, and procurement programs; human resource and facilities management; business development, marketing and public relations; contract negotiations; interfacing and ensuring compliance with granting organizations, regulatory agencies, university policies and procedures.

Duties & Responsibilities
 

• Financial Management / Business Development
• -Develop the annual division budget, including providing monthly financial reporting and forecasting, cash flow management, capital spending and expenditures review and approval.
• -Develop strategic plans, annual goals and objectives and administrative direction of the division.
• -Identify new business opportunities by analyzing and presenting financial data for the development of new services, facilities, procedures, and costs.
• -Oversee the operational payment structure, monitor payments and patient billing as outlined in contracts and ensure compliance with insurance companies.
• -Lead divisional marketing efforts by developing and implementing a marketing plan and measuring and reporting results.
• -Create, implement, and monitor division strategic plan.
• Operations Management
• -Oversee maintenance, repair, remodeling, and equipment purchases by identifying needs, planning, budgeting, and reviewing contracts as needed.
• Pull data, analyze and create reports of all operational activities.
• -Manage off-site practices by negotiating the terms for revenue generating contracts, monitoring, and renegotiating leases.
• -Direct all day-to-day administrative activities.
• -Maintain and report division space utilization inventory.
• Grants Management
• -Responsible for oversight of grant activities and research finances. Ensure research aims are met; ensure compliance; ensuring full responsibility in research.
• Human Resources
• -Recruit, select, evaluate, and train administrative staff.
• -Manage recruitment activities and onboarding of faculty, physicians, and staff with assistance of appropriate management staff. Ensure appropriate credentials are received as needed.
• -Develop and monitor compensation plans, income guarantees and productivity incentives.
• Perform other related duties and participate in special projects as assigned.
• Perform other related duties and participate in special projects as assigned.

The Director, Business Administrative Operations – Division of Gastroenterology and Hepatology) will provide administrative, financial, and managerial expertise to the Chief of the Division of Gastroenterology & Hepatology. Given the quantity of clinical centers and research operations, it is a highly complex environment, which warrants a highly complex coordination in administration and review of operations. This position leads and oversees the operational, financial, regulatory, and business activities of the Division of Gastroenterology and Hepatology. This includes financial analysis and strategy related to medical service revenue cycle, health maintenance, and procurement programs; human resource and facilities management; business development, marketing, and public relations; contract negotiations; interfacing and ensuring compliance with granting organizations, regulatory agencies, university policies, and procedures.

Key Responsibilities/Duties:
Fiscal Management/Business Development
·       Develop the annual budget, including providing monthly financial reporting and forecasting, cash flow management, professional billing revenue cycle management, capital spending and expenditures review and approval.
·       Develop strategic plans, annual goals and objectives and administrative direction of the division.
·       Identify new business opportunities by analyzing and presenting financial data for the development of new services, facilities, procedures, and costs.
·       Oversee the operational payment structure, monitor payments and patient billing as outlined in contracts and ensure compliance with insurance companies.
·       Create, implement, and monitor departmental strategic plans.
Clinical Management
·       Analyze and optimize all aspects of Clinical Revenue Cycle to reduce documentation and billing deficiencies (or other issues, as needed).
·       Work closely with the DOM compliance officer and DOM Associate Director of Revenue Cycle Manager to monitor compliance and optimize clinic revenue cycle processes.
·       Coordinate, collate and report data metrics such as Charge Lag, Press Ganey Patient Satisfaction, UHC and MGMA Benchmarks, Patient Access, etc. for the Division of Gastroenterology and Hepatology.
·       Coordinate, collate and report data metrics for the Division as related to WWT billing Charge Lag, denials, RVU’s and benchmarks.
·       Developing performance metrics for monitoring and reporting on the overall revenue cycle performance for the Division.
Operations Management
·       Oversee maintenance, repair, space remodeling, and equipment purchases by identifying needs, planning, budgeting, and reviewing contracts as needed.
·       Manage off-site practices by negotiating the terms for revenue generating contracts, monitoring, and renegotiating leases.
·       Direct all day-to-day administrative activities.
·       Maintain and report space utilization inventory.
Pull Clinical data, analyze and create reports of all operational activities. 
Grants Management
Responsible for oversight of grant activities and research finances. Ensure research aims are met; ensure full responsibility in research.
Human Resources
Recruit, select, evaluate, and train administrative staff.
Manage recruitment activities and onboarding of faculty, physicians, and staff with assistance of appropriate management staff. Ensure appropriate credentials are received as needed.
Develop and monitor compensation plans, income guarantees and productivity incentives. 

 

Minimum Qualifications
Bachelor’s degree in Healthcare Administration, Business Administration, Management or in a related field.
A minimum of 5 years of administrative/management experience.
Strong interpersonal, management and communication skills. Knowledge of Microsoft Office.

Preferred Qualifications
Master’s Degree
Management experience in healthcare

Bachelor’s Degree in Healthcare Administration, Business Administration, Management or in a related field.
·       A minimum of 5 years of administrative/management experience. 
·       Strong interpersonal, management and communication skills. Knowledge of Microsoft Office.

Preferred Qualifications

Master’s Degree

Management experience in healthcare 

To apply, submit CV/resume and application at: https://uic.csod.com/ux/ats/careersite/1/home/requisition/17114?c=uic&sq=1037122

The University of Illinois System is an equal opportunity employer, including but not limited to disability and/or veteran status, and complies with all applicable state and federal employment mandates. Please visit Required Employment Notices and Posters to view our non-discrimination statement and find additional information about required background checks, sexual harassment/misconduct disclosures, and emploeligible for benefitsyment eligibility review through E-Verify.

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