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Ticket Sales and Operations

Chattanooga Lookouts
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TICKET SALES AND OPERATIONS 

 

Reporting to the Director of Ticket Operations, the Ticket Sales and Operations position manages the daily operations of the Ticket Office including but not limited to ticket operations and sales for Lookouts games, non-baseball ticketed events and non-Lookouts games.

Responsibilities: 

  • Generate revenue by selling a full menu of inventory including full season packages, half season packages, partial plans, group tickets, and hospitality areas.
  • Responsible for managing personal accounts, servicing all ticket accounts, providing exceptional customer service, and prospecting new clients.
  • Organize ticket sales data to be used for marketing campaigns using Tickets.com, Salesforce, and StellerAlgo.
  • Create daily sales reports including single games, season tickets, partial packages and theme night ticket packages.
  • Hire, train, supervise, and schedule gameday ticket staff.
  • Manage Tickets.com event buildout for all non-Lookouts events including but not limited to concerts, sporting events, and special events. 
  • Serve as the primary contact for all integrations including, but not limited to: FEVO, StellarAlgo and Givex/Shift4.
  • Work with Director of Ticket Operations to create ticket sales and renewal campaigns. 
  • Collaborate with the marketing and merchandise departments to create dynamic ticket packages. Oversee the execution, fulfillment and success of the packages. 
  • Serve as the direct contact for organization and execution of the Lookouts Most Improved Student Program 
  • Attend virtual monthly MiLB ticket services calls, networking events, community events and personal/professional growth opportunities. 
  • Achieve and exceed weekly, monthly, and annual sales goals established by Director of Ticket Operations.
  • Manage the Lookouts ticketing email address
  • Other duties as assigned

 Qualifications: 

  • Bachelor’s degree or above. 
  • 2-3 years prior ticket office experience in sports or entertainment setting 
  • 1-2 years of Tickets.com experience
  • 1-2 years of prior management experience preferred
  • Excellent verbal and written communication skills.


Salary is commensurate with experience.  401 K Plan and Health Benefits are also available.

The applicant should be a self-motivator who thrives in a team environment; possesses good analytical, interpersonal, and customer service skills; ability to work effectively with attention to detail in a high-volume sales environment; ability to communicate clearly and resolve guest conflicts; goal oriented; quick learner; proficient in Microsoft Office, and able to lift up to fifty (50) pounds.

 

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.