Social Service Specialist I
Social Service Specialist I - State of Delaware
Make a Difference with DHSS!
Join the team at Adams State Service Center as a Social Service Specialist I! Be the first point of contact for all clients and public entering the center! By conducting the first interview, you’ll assist clients by assessing their needs and determining the appropriate services or programs for them. For those who are ineligible, you’ll provide referrals to outside services. You will follow the Family Support Operational Plan and Structure procedures and the Note Assessment and Plan (NAP) standards when documenting. You’ll perform other related duties as assigned.
Essential Functions are fundamental, core functions common to all positions in the class series and are not intended to be an exhaustive list of all job duties for any one position in the class. Since class specifications are descriptive and not restrictive, incumbents can complete job duties of similar kind not specifically listed here.
- Provides information and referral services to enable clients to meet individual needs.
- Informs individuals of Federal, State and local programs/services available.
- Acts on behalf of individual or group to obtain services if necessary.
- Maintains record of all requests for services and classifies them.
- Acts as substitute for other workers when needed and provides coverage for other DSSC
- programs as assigned.
- Performs follow up activities with clients to assure client is receiving needed services as well
- as meeting their responsibilities.
- Provides transportation and schedules clients eligible for assistance.
Job Requirements
Applicants must have education, training and/or experience demonstrating competence in each of the following areas:
- Six months experience in record keeping.
- Six months experience in applying laws, rules, regulations, standards, policies and procedures.
- Six months experience in using an automated information system to enter, update, modify, delete, retrieve/inquire and report on data.
- Knowledge of health or human services support such as interviewing clients and assessing personal, health, social or financial needs in accordance with program requirements or coordinating with community resources to obtain client services.