Recruiting & Retention Intern

The Recruiting & Retention Intern is responsible for supporting the recruitment and retention processes by connecting with applicants and ensuring an efficient hiring process. This role focuses on processing applicants, maintaining high levels of associate satisfaction, and ensuring compliance with hiring laws. The intern will also engage in making recruiting calls to increase the number of interviews and successful placements within the business unit.

Key Responsibilities

• Applicant Processing & Engagement: Assist in processing applicants through various stages of the hiring process while ensuring a positive experience. Engage with applicants during the application process, orientations, and follow-up calls.
• Front Desk Efficiency: Contribute to creating efficiencies at the front desk to minimize wait times for associates and improve overall operational efficiency.
• Recruiting Calls: Schedule and conduct recruiting calls to boost the number of interviews and successful placements.
• Client & Associate Communication: Handle incoming calls from clients and associates, addressing their requests or directing them to the appropriate staff for prompt assistance.

Capabilities

• Training & Compliance: Complete all required training to effectively perform job duties and adhere to compliance standards.
• Front Desk Efficiency: Demonstrate the ability to enhance front desk operations, reducing wait times and improving service delivery.
• Associate Engagement: Engage effectively with associates during various stages of their interaction with the company, leading to higher satisfaction levels.
• Effective Communication: Manage incoming calls from clients and associates, ensuring their needs are addressed or appropriately redirected.
• Recruiting Effectiveness: Execute recruiting calls that contribute to increased interview rates and successful placements.

Results

• Increased Applicant Flow: Drive higher applicant numbers through effective recruiting calls, engagement, and execution of recruitment programs.
• Enhanced Associate Satisfaction: Improve associate satisfaction by creating a welcoming and efficient environment during all interactions.
• Improved Client Retention: Contribute to higher client retention rates by delivering exceptional customer service during phone interactions.

Integrity

• Shows Humility and Courage: Demonstrates honesty, transparency, and a commitment to doing what’s right for the company, associates, and clients.
• Walks the Talk: Fulfills commitments and leads by example.
• Prioritizes the Best Interests of All Stakeholders: Consistently acts in the best interests of staff, the company, associates, and clients.

Intention

• Genuine Care and Support: Demonstrates genuine care and support for staff, the company, clients, and associates across all business units.
• Seeks Mutual Benefit: Strives to create mutually beneficial outcomes for all stakeholders.
• Exhibits Strong Leadership: Displays strong management and leadership skills, inspiring trust and confidence among team members and clients.

• Understand the full recruitment lifecycle, from applicant to successful placement.
• Exposure to HR Laws and HR Tasks including offboarding, coaching, unemployment, workers compensation, and more.
• Enhance verbal and written communication skills, particularly in profession and client facing settings.
• Learn to engage and retain clients and associates by providing exceptional customer service.
• Gain experience managing front desk operations and contributing to overall office efficiency.
• Learn how to use recruiting calls and various sources to boost interview rates and placements.
• Learn how to manage through multiple tasks in a fast paced work environment.