Freelance CRM Specialist, Fox Nation
Fox Nation, the streaming subscription service from Fox News, is looking for a CRM Specialist to implement and analyze customer communications across all channels: email, push notifications, and In-App Messages. In this role, you will leverage Braze, an email service provider (ESP) to create and execute marketing campaigns. The Specialist will collaborate with Editorial, Creative, Product, and Business Intelligence to ensure customer journeys are accurate and deliver optimal user experiences.
The successful candidate will have a solid CRM background. The candidate must have a strong understanding of customer segmentation and decision tree design. The candidate must be analytical and technically inclined.
**This will be a one-year-long project.**
A SNAPSHOT OF YOUR RESPONSIBILITIES
Campaign Creation: Create, Q&A, and execute marketing campaigns across all channels including email, push notifications, desktop notifications, and in-app messaging.
Braze Platform Management: Leverage Braze’s user journey setup, real-time triggers, and segmentation tools to optimize customer experience
Data Analysis & Reporting: Monitor campaign performance metrics (e.g., CTR, open rates, conversion rates) and provide actionable insights for continuous improvement
Optimization: Conduct A/B testing to enhance campaign performance and improve customer engagement
Personalization & Automation: Recommend targeted customer-centric communications to optimize customer experience
Cross-Functional Collaboration: Work closely Editorial, Creative, Product, and Business Intelligence
WHAT YOU WILL NEED
3+ years’ experience with Braze or similar ESP provider
Email marketing experience
Direct response experience is a major plus
Strong analytical and problem-solving mindset
Ability to multitask and thrive in a fast-paced environment
Ability to stay on schedule and hit deadlines
Technical proficiency in Microsoft Office (PPT, Excel, Outlook), Google Workspace, Airtable, Tableau, Monday, Miro, Slack