Business Operations Manager

Company Description

Founded in 1989 by Todd and Lori Funfar, Deckmasters has earned a reputation for exceptional craftsmanship and dedication to quality in the Fargo-Moorhead area. What began as a small, family-run business grew into the region’s most trusted name in deck building and retail supplies.

In 2002, Deckmasters opened our current location, a one-stop lumberyard specializing in low-maintenance decking products for DIY-ers and contractors alike. Located on 53rd Avenue South in Fargo, the store has become the go-to destination for quality materials and expert knowledge, and the best craftsmanship around.

At Deckmasters, we believe a deck is more than an addition—it’s a space for gathering and creating memories. Our skilled team uses top-quality materials and innovative techniques to design, build, and supply custom decks tailored to every client’s style and needs.

In 2023, the Funfars retired after 36 years, passing the torch to longtime employee Josh Smook. Under Josh’s leadership, Deckmasters continues its commitment to excellence, offering expert craftsmanship, personalized service, and a dedication to bringing outdoor living dreams to life.

What’s in our future? Our vision is to double our revenue locally and expand into new markets. Through effectively documenting our process and creating an efficient and streamlined set of operational practices, we’ll be able to grow and expand with ease. Taking what was an idea in an apartment 36 years ago, and creating a house hold name in the Midwest.

Josh envisions Deckmasters as a place where people come to be educated, not sold. A place where clients can access the right information at their fingertips, tailored to today’s needs rather than outdated approaches or high pressure sales tactics. His vision is driven by continuous learning, embracing technology, and building a brand that’s top of mind whenever someone searches for the services and products we provide.

Role Description

Client Experience Management:

• Ensure exceptional client experiences by addressing client needs promptly and professionally.
• Foster strong relationships between Project Developers and clients to encourage loyalty and repeat business.
• Regularly seek feedback to improve our client’s journey and implement enhancements.

Managing Schedules & Workflows:

• Oversee daily operations by organizing schedules and assigning tasks to team members.
• Coordinate workflows to maximize efficiency and ensure projects are completed on time.
• Monitor progress and adjust schedules as needed to meet deadlines and address challenges.

Bookkeeping & Payroll

• Manage accounts receivable (AR) and accounts payable (AP) processes accurately and efficiently.
• Prepare and send invoices, track payments, and follow up on outstanding balances.
• Reconcile accounts regularly to maintain financial accuracy and transparency.
• Coordinate payroll & benefits with outside processors--tracking & auditing commissions & bonuses.

P&L, Budgeting & Forecasting

• Prepare, analyze, and manage profit and loss (P&L) statements to assess financial performance.
• Develop and oversee budgets to ensure the company meets financial goals and allocates resources effectively.
• Create accurate financial forecasts to guide strategic planning and decision-making.

Vendor Management:

• Build and maintain strong relationships with vendors and suppliers to ensure quality and timely delivery of materials.
• Negotiate contracts and pricing to optimize cost savings and vendor performance.
• Monitor vendor compliance with company standards and address issues as they arise.

Process Improvement:

• Evaluate current operations and identify areas for improvement in workflows, systems, and tools.
• Implement new processes and technologies to enhance productivity and efficiency.
• Regularly review and refine procedures to align with best practices and company goals.

Coach & Advocate:

• Provide guidance, training, and mentorship to team members to support their development.
• Advocate for employees by fostering a positive work environment and addressing concerns proactively.
• Lead by example, promoting teamwork, accountability, and a growth-oriented mindset.

Marketing Coordination:

• Collaborate with internal teams and external partners to develop and execute marketing strategies.
• Manage promotional campaigns, social media presence, and other marketing efforts to drive brand awareness.
• Analyze marketing performance metrics to identify opportunities for improvement.

What Success In This Role Looks Like

Success in this role begins with a strong drive to help our Visionary take our company to the next level, through growth and expansion to new locations. This is a seat for someone like you, an integrator with exceptional leadership and an all inclusive team mindset.

In your roll as our Business Operations Manager (Integrator) you’ll be able to foster a culture of accountability, positivity, and growth by coaching and mentoring team members to reach their full potential. You’ll ensure that schedules are well organized, workflows run smoothly, and team members are equipped with the tools and resources to perform at their best. By prioritizing open communication and teamwork, you will lead by example to create a cohesive environment where everyone is aligned toward achieving company rocks, vision, and mission.

Operational excellence is a key indicator of success. You will manage daily operations with precision, ensuring that all processes run efficiently and effectively—from bookkeeping, vendor management and marketing coordination. You have a eye for detail, proactively identifying inefficiencies and implementing improvements that enhance productivity, greater good for the team, and most importantly our client’s satisfaction.

Financial performance is a cornerstone of success. As our Business Operations Manager (Integrator), you will consistently monitor profit and loss (P&L) statements, accurate forecasting, and budgeting. You understand the importance of optimizing costs, such as negotiating favorable terms with vendors, managing inventory, and maintaining strong profitability. Your ability to analyze financial data and translate it into actionable strategies will ensure our company remains financially stable and poised for growth.

Ultimate success in this role means implementing what our Visionary has planned and executing those visions to drive the company’s mission forward, all while ensuring we deliver the most outstanding client experience. You will build lasting relationships with team members, clients and vendors alike ensuring we are delivering satisfaction and fostering brand loyalty everywhere possible. You champion the company’s commitment to quality, innovation, and service, helping to solidify Deckmasters as an industry leader. Through your dedication to the growth of this company, the expansion to new locations, operational efficiency and team development, you will help create a thriving business that continually exceeds expectations and consistently achieves new milestones.

Pay & Benefits:

Pay: DOE

Benefits: 100% single policy health care, 401k with employer match, bonus structure based on business performance.

Attributes of a Successful Business Operations Manager

At Deckmasters, we value individuals who embody these core attributes, as they will drive the company towards our goals.

Leadership:

As a leader I don’t just tell others what to do, I show up first, I am present, I listen closely, and I stay consistent. I hold myself accountable to the same or higher standards than I expect of myself and know when to adapt. I help celebrate the wins, big or small and empower others to be their best. I do not hide my or our failures as a company but use it as a learning lesson and move forward together, stronger. To me leadership is not about title or authority, its about uniting us all as a team.

Self-Motivated:

I proactively take initiative without needing micro-management. I am a self-starter who sets goals, takes ownership, and follows through to achieve success.

Effective Communicator:

I clearly articulate ideas, listen actively, and strive for mutual understanding. Whether engaging with team members, clients, or vendors, communication is always respectful and productive.

Honest:

I maintain integrity and trustworthiness in all interactions. I am someone who consistently tells the truth, admits mistakes, and aligns actions with values.

Transparent:

I am open and forthcoming with information, ensuring clarity and fostering trust. I feel that transparency strengthens relationships within the team and with clients.

High Performing:

I consistently deliver exceptional results by focusing on quality, efficiency, and attention to detail. I strive for excellence in every task, big or small.

Solutions Oriented:

I approach challenges with a positive mindset, focusing on finding practical and effective solutions. I am a natural problem solver who thrives under pressure.

Team Player:

I have learned to collaborate seamlessly with others, I value diverse perspectives, and I support team goals. I understand that collective success is greater than individual achievement.

Energetic & Enthusiastic:

I always bring passion and positivity to the workplace, inspiring and motivating others. I maintain enthusiasm at all levels in order to tackle tasks with excitement and dedication.

Adaptable:

I am able to thrive in a dynamic environment and adjust to change with flexibility and resilience. I see change as an opportunity for growth rather than an obstacle to overcome.

Growth Oriented:

I am committed to personal and professional development. I continuously seek to learn, improve, and contribute in a positive way to bring value to the organization.

Authentic:

I am genuine and true to myself, fostering honest connections with others. I value sincerity, which builds trust and credibility.