Operations Manager (Digital Learning & Innovation)

General Description / Primary Purpose:

The Operations Manager provides essential administrative and operational support to Digital Learning and Innovation and its two core units—CIRT and UNF Online—ensuring smooth coordination and operational excellence across DLI initiatives. This role is responsible for managing fiscal operations, supervising support staff, process optimization, and leading compliance with internal and external policies and regulations.

Job Functions:

Manage internal policies and procedures and establish and maintain appropriate monitoring to ensure compliance with guidelines for budgets, procurement, travel, and personnel actions.  

Manage instructional cost for all UNF self-supporting academic programs through coordination and monitoring of course scheduling. 

Maintain familiarity with internal and external distance learning compliance developments, laws, regulations, and policies. Make recommendations for UNF to remain compliant, as appropriate.   

Manage state authorization activities, including NC-SARA annual application and associated data reporting.  

Coordinate outreach and education to faculty, staff, and students on distance-learning compliance matters. 

Establish effective business practices and keep up to date with policies, regulations, and procedures. Update business practices to meet evolving operating environment and needs.  

Support, supervise, coordinate, and train DLI budget and operations support staff, serving as a direct line of communication for business operations and professional development.  

Work closely with the directors of CIRT and UNF Online on budgeting and other departmental planning; provide input and ideas to streamline business processes.  

Support online program portfolio management. Facilitate scheduling meetings, preparing materials, and ensuring that stakeholders have all the required information for review. 

Develop relationships with other operational staff and budget officers, and communicate effectively to resolve problems that arise. 

Responsible for the completion of studies and the preparation of reports.  

Required Qualifications

Master's and 2+ years of relevant experience or Bachelor's degree and 4+ years of relevant experience. Or an equivalent combination of education and experience pursuant to Fla. Stat. 112.219.

Statement(s) of Understanding

This position requires a background check. In conjunction with the University's policy, this position may also require a credit check.

The holder of this position is designated as a “Responsible Employee” pursuant to their role under Title IX. Therefore, the incumbent must promptly report allegations of sexual misconduct, sexual violence, and child sexual abuse by or against any student, employee, contractor, or visitor to the University’s Title IX Administrator or any divisional Title IX Coordinator

Equal Opportunity

The University of North Florida (UNF) is committed to providing an inclusive and welcoming environment for all who interact in our community. In building this environment, we strive to attract students, faculty and staff from a variety of cultures, backgrounds and life experiences. The University of North Florida does not commit or permit discrimination or harassment on the basis of genetic information, race, color, religion, age, sex, disability, marital status, national origin, or veteran status in any educational, employment, social, recreational program or activity that it offers. In addition, UNF will not commit or permit retaliation against an individual who reports discrimination or harassment or an individual who cooperates in an investigation of an alleged violation of university regulation.

Carnegie

UNF is a Carnegie Community Engaged Institution. This designation celebrates the University’s collaboration with community partners from the local to the global level. It reflects UNF’s mission to contribute to the public good and prepare educated, engaged citizens.