Administrative Assistant 2 - 00182108

Pay Grade: G

Under general supervision, performs a wide range of office administration duties for assigned functions or program areas, duties may be complex in nature and may involve access to confidential information. May research, investigate, and/or resolve program data or issues. Drafts documentation, reports, or presentations. Represents program or unit, provides information and assistance to internal and external customers.

Role and Responsibilities:

• Provides administrative support to assigned area.
• Provides assistance and problem resolution to claimants, employers, staff, other agencies, and/or the general public.
• Provides program, administrative, and/or technical assistance and interpretation.
• Researches and resolves detailed program or client issues/questions and prepares documents.
• Provides program, administrative, and/or technical assistance to customers and staff.
• Researchers and/or resolves program or client issues or questions. 
• May represent the manager in various matters.
• Supports routine administrative functions for the agency/office, such as travel expenses, car rentals, leases, vendors, contracts, telecommunications, building security, purchasing, billing/credit, inventory, property control, personnel, payroll, and etc. 

Core Competencies:

• Ability to work independently with limited direction.
• Ability to take instruction and work cooperatively.
• Ability to identify tasks needing completion.
• Interpersonal communication and customer service skills.