Deduction Collection Coordinator

The Deduction Collection Coordinator is responsible for managing and resolving customer deductions and chargebacks in a timely and efficient manner. This role plays a critical part in maintaining healthy cash flow and customer relationships by investigating, validating, and collecting on unauthorized or invalid deductions. The ideal candidate will have strong analytical skills, attention to detail, and experience in accounts receivable or collections.

Essential Duties and Responsibilities:

• Review and analyze customer deductions and chargebacks for accuracy and validity.
• Collaborate with internal departments (Sales, Customer Service, Logistics, etc.) to research and resolve deduction issues.
• Contact customers to dispute and recover unauthorized deductions.
• Maintain detailed records of deduction claims, resolutions, and communications.
• Prepare and submit documentation to support deduction disputes.
• Monitor aging reports and follow up on outstanding deductions.
• Identify trends in deductions and recommend process improvements to reduce future occurrences.
• Assist with month-end closing activities and reporting related to deductions.
• Ensure compliance with company policies and customer agreements.
• Perform other duties as assigned by the supervisor.

Knowledge, Skills, and Abilities:

• Strong analytical and problem-solving skills.
• Excellent communication and negotiation abilities. (e.g., SAP, Oracle, NetSuite).
• Ability to manage multiple tasks and meet deadlines in a fast-paced environment.
• Detail-oriented with a high level of accuracy.
• Ability to adapt effectively within a continually changing and demanding environment.
• Ability to work in a fast-paced team environment.