Customer Experience Intern

Blue Voice

Customer Experience Intern 

Job Description

Company Overview: 

Blue Voice is an innovative startup in the AI and public safety space. Blue is a venture-capital backed software platform designed by police leaders, machine learning technologists, Harvard and Wharton MBAs, and veterans. Although founded in 2023, Blue is already used by over 100 departments across 12 states. We are backed by Signalfire and LOVC. 

We developed Blue Voice to help reduce mistakes, save time, improve community interactions, and foster a culture of continual learning. We ensure officers on the street have swift access to vital information to make informed decisions on law, policy, and more. First responders speak or type questions and our app finds and presents the best answers from department-approved documents.

Position:  

As a Customer Experience Intern, you will work closely with the Customer Success Manager to support Blue Voice’s growth and engagement with police departments nationwide. This role is hands-on, cross-functional, and ideal for someone eager to learn about SaaS, public safety, and customer engagement at a fast-growing startup.

Location: Remote

Key Responsibilities:

• Analytics & Insights. Collect and monitor usage analytics from active police departments. Track adoption trends, feature utilization, and engagement metrics across all departments. 
• Department Monitoring. Support internal tracking of active departments by updating CRM records, monitoring pilot progress, and maintaining internal department status logs. Ensure data is current and accessible for the Customer Success and Sales teams.
• Build-Out Support. Assist in preparing department build-outs, including organizing resources, configuring internal templates, and helping structure pilot checklists and onboarding documentation.
• Marketing Materials. Update and maintain customer-facing collateral such as one-pagers, slide decks, & newsletters. Ensure materials reflect the latest product features and brand standards.
• Content Organization. Collect and maintain a database of feedback from team members to help update case studies, testimonials, and internal libraries of success stories.
• Process Support. Assist with internal documentation, template creation, and process improvements that streamline onboarding and renewal workflows.

Basic Qualifications: 

• Currently pursuing or recently completed a degree in Marketing, Communications, Criminal Justice, Business, or a related field.
• Strong written and verbal communication skills; ability to adapt tone for different audiences (Chiefs, Captains, frontline officers).
• Interest in public safety, government technology, or SaaS platforms.
• Proficiency with Google Workspace (Docs, Sheets, Slides). Experience with email marketing tools and canva is a plus. 
• Highly organized, detail-oriented, and able to manage multiple projects. 
• A self-starter who is eager to learn and contribute in a fast-growing startup environment.

Personality Traits: 

• Curious and eager to learn, with strong initiative.
• Comfortable collaborating with a small, fast-moving team.
• Empathetic communicator who can connect with diverse audiences.
• Flexible and adaptable in a startup environment.