Account Coordinator

Who we are

We are a growing startup launched by serial entrepreneurs and run by a team gathered from the publishing and tech industries. Millions of readers use our products every day to find great books, and our services empower thousands of leading publishers and authors to drive sales and find new fans. We’re expanding our team to address the challenges and opportunities of the publishing industry while continuing to help readers find stories and authors they’ll love. Check out BookBub and our audiobook retailing platform, Chirp, and learn more about what to expect working at BookBub.

About this position

BookBub is looking for a motivated early-career Account Coordinator to provide outstanding client support and guidance to our self-published author and small publisher partners, helping them use BookBub’s products to effectively market their books. 

Here’s an example of what someone can expect to accomplish in their first year:

• Provide excellent client support and guidance to partners by scheduling and coordinating their BookBub promotions, responding to their questions promptly, and resolving any issues or complaints with positive, helpful, personalized responses via email
• Become an expert on BookBub’s suite of marketing products and how they can help authors and small publishers sell books
• Advise authors and small publishers on best practices for utilizing BookBub’s products to help accomplish their goals 
• Ability to represent BookBub and educate partners at a mixture of virtual and in-person meetings/conferences
• Develop comprehensive knowledge of the self-publishing marketplace to understand our partners’ pain points, needs and goals 
• Gather and synthesize partner feedback and deliver it to internal stakeholders in order to help develop and improve products and increase product adoption 

Ideal candidates for this position are:

• Outstanding professional written and verbal communicators
• Friendly, positive, and proactive, with an inherent desire to be helpful to others 
• Interested in both business strategy and the book/publishing industry, and especially its digital transition 
• Adept at creative problem-solving, and able to synthesize large volumes of partner feedback into concise, actionable takeaways for the team
• Excited about BookBub’s data-driven approach to decision-making and able to think analytically 
• Able to work autonomously and balance competing priorities effectively 
• Someone who excels in a collaborative environment and easily adapts to new organizational systems and processes
• Meticulously attentive to detail with strong multi-tasking and coordination abilities
• Excited about a fast-paced, rapidly-evolving start-up environment