Customer Success/Sales Specialist Intern
Impact the Moment
At McGraw Hill, our mission is to unlock the full potential of every learner, creating a brighter future for learners across the globe. We're seeking passionate individuals who are ready to make an impact.
As a Customer Success/Sales Specialist Intern, you will assist our team in driving successful customer adoption and utilization of McGraw Hill’s medical education content.
Why This Role Is Exciting:
As a Customer Success/Sales Specialist Intern, you’ll work directly with McGraw Hill’s Customer Success, Sales, Product, and Marketing teams to ensure a positive customer experience with our solutions. You will gain experience in customer engagement, product knowledge, sales prospecting and sales operations.
This is a 10-week summer internship from June 8th – August 21st and is a remote internship. Candidates need to currently be pursuing a degree within the United States.
What You’ll Do:
- Support Customer Success and Sales teams in preparing product demonstrations and customer presentations, as well as creating onboarding materials, product training documentation, and other instructional resources to enhance the library of customer self-help tools
- Collaborate with Customer Success and Sales teams to gather and analyze customer needs, helping ensure the right solutions are proposed
- Participate in customer onboarding and training sessions to ensure smooth adoption of our educational solutions with a focus on course integration with our platforms/content
- Collaborate with Customer Success, Sales, Product, and Marketing teams to develop compelling, effective online asynchronous learning modules in LMS platforms
- Implement a sales prospecting campaign in multiple key medical markets, with outreach channels including phone, email, and social media
What We’re Looking For:
- Someone enrolled in a graduate degree program in instructional design and technology, curriculum and instruction, business administration, communications or related fields
- Someone with knowledge of Learning Management Systems, online course development and technology, and instructional techniques
- A self-motivated individual with a customer-first mindset and excellent communication, problem-solving, and multi-tasking skills for working in a collaborative environment
- It is also helpful to have some experience and/or knowledge of medical/health sciences education
What You’ll Gain:
- Hands-on experience in customer success and sales at a global EdTech company.
- Direct mentorship to help you grow professionally.
- Exposure to McGraw Hill’s business units and senior leadership.
- Engagement with our Employee Resource Groups (ERGs) for a holistic learning experience.
- Access to exclusive Learning & Development training sessions.
The pay range for this position is between $18-$20/hour, however, pay offered may vary depending on degree pursuing, knowledge, skills, experience, and location.
Why Join McGraw Hill?
At McGraw Hill, your work will directly contribute to shaping the future of education. You’ll be part of a team that is dedicated to making a meaningful difference in learners’ lives worldwide. Be inspired by your work and take pride in knowing that you’re helping create content that matters.
Apply today and start your journey with McGraw Hill—a place where your ideas, passion, and ambition can create a lasting impact!