Total Customer Satisfaction Engineer Intern - Summer 2026 - Franklin, TN

Location(s): Franklin, TN

Job Schedule: Full-time

Degree Level: Pursuing Bachelor’s or Master’s Degree

Preferred Degree: Engineering, Industrial or Mechanical

Sponsorship: No

Shape the Future of Mobility at Nissan: Launch Your Career, Drive Innovation

We are currently looking for a Total Customer Satisfaction Engineering Intern to join our team in Franklin, TN. This position will support our Quality Audit and Compliance team (QAC).

A Day in the Life:   

Lead and manage Recurrent Prevention Activities (RPA) in response to recalls, campaigns, or countermeasures.

Conduct thorough investigations to identify root causes.

Implement corrective actions to prevent recurrence.

Track and report effectiveness of countermeasures.

Ensure compliance with Global Standards across US and Mexico manufacturing plants.

Conduct Second Tier audits to verify adherence.

Collaborate with other plants to share best practices and implement corrective actions.

Oversee and maintain the VES (Vehicle Evaluation Standard) program.

Ensure plant quality standards meet global benchmarks.

Measure and assess VES scores; report findings to Japan.

Continuously monitor Voice of the Customer (VOC) and warranty survey data.

Analyze correlation between VES scores and VOC feedback.

Present insights and recommendations to drive quality improvements.

Who We’re Looking for:

Required:

Must be currently enrolled in an undergraduate/graduate degree program in Engineering.

Strong organization ability with keen attention to detail.

Be self-motivated and willing to challenge yourself to develop your talents and skill sets.

Strong communication skills both written and oral.

GPA of 3.0 or above (Candidates will be required to provide an official or unofficial transcript during the application process for verification.)

Estimated travel required: up to 10% to other Nissan locations.

Ability to perform work onsite at Nissan North America Headquarters – Franklin, TN.  

What You’ll Look Forward to at Nissan:

Connection and Collaboration: We offer Business Synergy Teams (ERGs) and opportunities for our employees to strengthen their relationships and meet people from similar and diverse backgrounds to foster a culture of belonging.

Professional Training and Development: Expand your knowledge and skills through Nissan’s rich innovation offerings, seminars, learning platforms and leadership trainings.