Operations & Systems Developer (Part-Time, Hybrid) | Healthcare

Operations & Systems Developer (Part-Time, Hybrid) | Healthcare

Location: Sammamish & Bellevue, WA (hybrid; ~10–20% in person)
Hours: 20–30 hours/week to start
Reports to: The Orthodontist 

About PORTH

PORTH (Personalized Orthodontics) is a modern, digitally driven boutique orthodontic clinic with locations in Sammamish and Bellevue. Our mission is to deliver personalized orthodontic care with precision, innovation, and an outstanding patient experience.

We are building the operating system of our practice — a comprehensive set of systems and SOPs that define how we work, train, and deliver care. These systems will be designed and managed in Notion (knowledge base & SOP hub) and Figma (workflow & process mapping).

Position Summary

We’re looking for a Practice Operations & Systems Developer to partner directly with Dr. Rooz to create, run, and continuously improve the playbooks that drive every aspect of our clinic.

This role blends two key functions:

70% Systems Work: Designing, documenting, and optimizing workflows and SOPs in Notion and Figma.

30% Administrative Work: Supporting training, performance tracking, and other administrative tasks that give you a hands-on understanding of how the practice operates.

Key Responsibilities

Develop & Build Systems (70%)

• Build and maintain the practice’s SOP library in Notion.
• Use Figma to design and visualize process workflows.
• Create clear step-by-step guides, checklists, and training playbooks.
• Roll out new SOPs, ensure adoption, and gather feedback for improvements.

Administrative Operations (30%)

• Assist with employee training logistics, maintaining training documentation, and tracking staff progress.
• Collect and organize performance and feedback data to support team development.
• Help with scheduling, meeting notes, and team communication.
• Support onboarding and patient-experience monitoring.
• Provide general administrative support to connect day-to-day operations with system improvements.

What You'll Learn

• End-to-end system lifecycle management from conception to optimization
• Advanced Notion workspace architecture and database design
• Professional process visualization using Figma
• Change management and user adoption strategies
• Data-driven decision making and performance measurement
• Healthcare operations and compliance considerations

What We Offer

• Flexible hybrid schedule (20-30 hours per week)
• Direct mentorship from practice owner on business operations
• Hands-on experience with full system lifecycle management
• Opportunity to see immediate impact of your work
• Portfolio of real-world operational improvements
• Potential for growth into operations management role
• Competitive hourly rate commensurate with experience
• Access to Notion and Figma professional accounts

Who You Are

• Recent graduate or early-career professional with a passion for organization, writing, and systems-building.
• Comfortable working in Notion and Figma (or eager to learn quickly).
• Organized, detail-oriented, and able to see connections across people, processes, and patient experience.
• Strong communicator with the ability to document and simplify complex workflows.
• Tech-comfortable (Notion, Figma, Veed, Google Workspace).

Why This Role is Unique

This position offers an exceptional opportunity to gain comprehensive experience in the full lifecycle of business systems—from initial design through implementation to continuous improvement. Unlike typical entry-level roles, you'll have ownership of projects from start to finish and see the direct impact of your work on practice efficiency and team satisfaction. You'll develop a rare combination of technical, analytical, and change management skills that will accelerate your career in operations, consulting, or healthcare management.

Who Should Not Apply

• This job is not for someone who needs constant supervision or struggles with self-directed work
• This job is not for someone who prefers routine, repetitive tasks over creative problem-solving
• This job is not for someone uncomfortable with ambiguity or building processes from scratch
• This job is not for someone who struggles with written communication or technical writing
• This job is not for someone looking for a traditional 9-5 office environment
• This job is not for someone who cannot maintain strict confidentiality with sensitive business information
• This job is not for someone who expects immediate perfection rather than iterative improvement
• This job is not for someone who cannot commute to Sammamish or Bellevue for occasional in-person meetings
• This job is not for someone unwilling to learn new software platforms or resistant to digital-first workflows
• This job is not for someone who gets frustrated when initial solutions need multiple revisions
• This job is not for someone who cannot balance multiple projects in various stages simultaneously

Schedule & Compensation

Part-time (20–30 hours/week) with flexibility

Hybrid: Mostly remote, ~10–20% on-site

Compensation: Competitive hourly rate, based on experience

How to Apply

Please submit:

Your resume

A short note on why systems-building excites you

A writing sample (an SOP, process guide, or how-to — or draft a 1-page SOP for “How a clinic celebrates birthdays”)

Why Join PORTH?

At PORTH, we’re not just refining smiles — we’re rethinking what a modern orthodontic practice can be. You’ll gain experience in process design, systems building, and administrative operations, including training and performance analysis. This role offers a unique opportunity to shape the operating system that powers both our patient care and our team culture.