Technical Services Supervisor

Description of Work

Salary Recruitment Range: $73,096 - $100,000
Salary Grade: NC22

This position currently qualifies for a hybrid telework option with routine office and remote workday. The NC Department of Insurance trusts our employees to be self-motivated and successful in hybrid/remote roles. Telework options are subject to change at the discretion of management.

Mission of the Department of Insurance:

To promote a stable insurance market through unbiased regulation and to protect the lives and property of every citizen in all 100 counties while fostering superior, user-friendly service, courtesy, and respect.

Primary Purpose of the Position:

This position will serve as the Technical Services Supervisor of the North Carolina Manufactured Building Division. This position will oversee the technical operations of the Engineering section of the Manufactured Building Division, which includes the federal Housing and Urban Development (HUD) Manufactured Homes Program and the NC Modular Construction Program. The NC Modular Construction Program monitors NC certified third-party agencies and modular manufacturers to assure that they adhere to the rules, regulations, methods and procedures adopted by the Building Code Council. 

This position requires engineering work in the review of plans and specifications of factory fabricated modular single and multi-story buildings and will provide interpretations of and perform technical research for compliance with the North Carolina State Building Codes and State of North Carolina Regulations for Manufactured Homes. This position will supervise the Code Consultants and Building Code Officials. 

This position is designed to provide guidance, leadership, oral and or written code interpretations for the complex modular structures which are normally level III projects in all or one of the trades. This may include technical review of complex structural, general construction, accessibility, plumbing, mechanical and electrical plans, specifications and calculations prepared by the manufacturer and reviewed and enforced by the independent Third-Party Certification Agencies as well as the manufacturing and installation of new and used HUD Manufactured Homes. For Manufactured Housing and Modular buildings, this position requires the individual to conduct in-plant and field inspections/reviews for certification, monitoring, and consumer complaint inspections. 

During State Emergencies, this individual may be called upon to serve as a member of the State Emergency Response Team (SERT).

Responsibilities include, but are not limited to:

• Conduct and lead investigations and participate in disciplinary actions.
• Prepare, organize and review written reports according to standards and requirements.
• Must have at least one Standard Level III Certification in Building, Plumbing, Electrical or Mechanical and obtain Probationary or Standard Level I Certifications in the other trade areas within three years of employment from the North Carolina Code Officials Qualifications Board.
• Define and implement work unit operational goals and objectives; recommending improvements when needed. 
• Establish and maintain effective working relationships with associates, professional, technical manufacturing personnel, local government officials and the general public.
• Review the design work of Architects and Engineers and ascertain compliance with State Building Code requirements.
• Communicate and lead implementation of new policies, procedures and protocols.
• Implement response to a situation based on interpretation of local, state and federal rules/regulations and standards.
• Guides staff in providing appropriate documentation to support conclusions and/or assess options in complex situations.

Incentives of NC State Employment:

We value our employees and offer a wide variety of competitive and family-friendly benefits. Benefits to include:

• 12 Annual paid Holidays
• North Carolina State Health Plan administered by AETNA 
• Supplemental Benefits including: Flexible Spending Accounts, Accident Insurance, Cancer & Specified Disease, Critical Illness, Dental and Vision
• NC State Retirement(TSERS)
• WeSave Employee Discounts

Learn more about new hire resources, safety, health, and wellness information, leave options, employee discounts and more by selecting the link below:https://oshr.nc.gov/state-employee-resources/benefits.

Knowledge, Skills and Abilities / Competencies

Effective July 1, 2025, candidates now meet the minimum qualifications of a position if they have the minimum education and experience listed from the class specification. The knowledge, skills, and abilities listed in the vacancy announcement should be used as management preferences and be used to screen for the most qualified pool of applicants.

 

• Considerable knowledge of professional engineering theory, principles, practices and of local, state and federal rules and regulations to ensure the safe design and quality of modular construction and manufactured homes.
• Working knowledge and experience providing guidance, leadership, oral and or written interpretations of and perform technical research for compliance with the North Carolina State Building Codes and State of North Carolina Regulations for Manufactured Homes. 
• Working knowledge and experience performing independent complex inspections and maintain detailed records in accordance with established guidelines.
• Demonstrated ability to apply considerable knowledge of supervisory practices in supervising others, including communication skills, delegating, and assigning duties, managing employee expectations, dealing with difficult employees, and evaluating employee performance. 
• Working knowledge and experience to review employee’s work to ensure compliance with department policies and procedures; guides staff in providing appropriate documentation to support conclusions and/or assess options in complex situations.

Minimum Education and Experience Requirements

Bachelor s degree in an applicable field of engineering from an appropriately accredited institution and four (4) years of progressively responsible experience including two (2) years of supervisory experience; or an equivalent combination of education and experience. Necessary Special Qualification May require registration as a professional engineer by the North Carolina Board of Examiners for Engineers and Surveyors.

 

Necessary Special Qualification: 

Registration as a professional engineer by the North Carolina Board of Examiners for Engineers and Surveyors.

Supplemental and Contact Information

For consideration for this vacancy, all applicants must complete an on-line application using the “APPLY” button above. If multiple applications are submitted to an individual posting, only the most recent application received prior to the posting close date will be evaluated for the consideration. Applications for positions requiring specific coursework must be accompanied by a copy of the applicant's transcript. 

Academic Degrees must be from appropriately accredited institutions and will be verified. If you are selected for a position at DOI/IC, your academic credentials will be verified.

To receive credit for your work history and credentials, you must list the information on the State Application. Any information omitted from your application cannot be considered for qualifying credit.

The Department of Insurance/Industrial Commission may conduct criminal history checks of all job applicants recommended for employment. Failure to accurately acknowledge information on criminal convictions on the state application form will be grounds for non-consideration of applications, disciplinary action, and possible criminal prosecution.

The Department of Insurance/Industrial Commission is an Equal Employment Opportunity employer and uses the merit-based recruitment and selection plan to fill positions subject to the State Personnel Act with the most qualified individuals.

***INCLUDE ALL RELEVANT EDUCATION, WORK EXPERIENCE IN THE DESIGNATED EDUCATION AND WORK HISTORY SECTION ON THE FORMAL APPLICATION***

***Applications with "see attached" or resumes in lieu of completed education and work experience on the formal application will be deemed incomplete and will not be eligible for consideration for the vacancy***

Applicants requesting and receiving an accommodation under the Americans with Disabilities Act (ADA) are eligible to submit paper applications via mail or by fax.

Applicants seeking Veteran's Preference under N.C.G.S .126 must submit a DD Form 214, Certificate of Release or Discharge from Active Duty. This information may be attached to the online application or be faxed on or before the closing date.

Applicants may check the status of their application for a vacancy at any time by logging in to the government jobs system using the above link.  Once the applicant has logged in, the status of each submitted application is documented next to each vacancy for which they have applied.