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Account and Communication Manager

DonationXchange
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Looking for an Account and Communication Manager to create long-term, trusting relationships with our customers. The Account Manager’s role is to oversee a portfolio of assigned customers, assist with communication and education programs for our customers, and help develop new business from existing clients. Account management responsibilities include developing strong relationships with customers, connecting with key business executives and stakeholders and preparing account reports. Account Managers answer client queries and identify new business opportunities among existing customers. In this role, you will liaise with cross-functional internal teams (including Customer Service and Product Development departments) to improve the entire customer experience.

Responsibilities

  • Serve as the lead point of contact for all customer account management matters
  • Build and maintain strong, long-lasting client relationships
  • Assist with written communication and online educational programs
  • Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors
  • Ensure the timely and successful delivery of our solutions according to customer needs and objectives
  • Prepare reports on account status
  • Collaborate with sales team to identify and grow opportunities within territory
  • Assist with challenging client requests or issue escalations as needed

Skills

  • Proven work experience as an Account Manager, Key Account Manager, Sales Account Manager, Junior Account Manager or relevant role
  • Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level
  • Experience delivering client-focused solutions to customer needs
  • Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
  • Excellent listening, negotiation and presentation abilities
  • Strong verbal and written communication skills
  • BA/BS degree in Business, Marketing, Communication, Sales or relevant field

Job Types: Full-time, Internship

Benefits:

 

  • Health insurance
  • Paid time off

 

Ability to Commute:

 

  • Chicago, IL 60661 (Preferred)

 

Ability to Relocate:

 

  • Chicago, IL 60661: Relocate before starting work (Preferred)

 

Work Location: Hybrid (In person and remote)