Energy Assistance Specialist

SUMMARY

The Energy Assistance Program Specialist at St. Vincent de Paul Detroit, SVdPD is a knowledgeable team member who processes EAP applications with an understanding of how to correctly apply MEAP policies and procedures pragmatically to assure neighbors in need get access to energy assistance in an efficient manner.  

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following: 

• Exemplify the elements of SVdP: Spirituality, Friendship and Service in all phases of work. 
• Advance the mission, goals and objectives in all applicable strategic plans.
• Support / Live / Adhere to the “Rule” and teachings set forth by Frederic Ozanam
• Ability to work well with others.
• Support the quality and compliance efforts of the EAP Department by accurately applying MEAP and departmental policies and procedures used to completely process energy assistance applications.
• Remain knowledgeable on grant standards as outlined in the MEAP Handbook, subsequent iterations, etc.
• Efficiently and accurately apply MEAP policies to process EAP applications from receipt to award or denial. This may include any or all of the following:
  • Data entry into our application processing database
  • Identifying the proper program for customer payment
  • Accurately calculating the amount to pay
  • Accurately identifying when customers are ineligible
  • Communication with the customer to resolve issues
  • Affordable Payment Plan (APP) Enrollment
  • Follow up on incomplete MEAP applications
  • Notify DHHS of copay authorization and/or APP enrollment to satisfy copay.
  • Proper documentation of all activity per grant requirements
  • Close out files within established timelines

-Other

• Other duties may be assigned such as assisting customers with the online MI Bridges SER applications, energy assistance applications, assisting with workshops, and/or answering live calls from neighbors in need.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

• Computer experience must include Microsoft Office Suite
• Experience processing applications in a high-volume environment
• College degree, preferred