Manager: Financial Aid Campus Operations

Plans, organizes, develops, and manages complex technical tasks involved in the implementation of student financial aid programs and is responsible for operational oversight of the East Campus Financial Aid Office. Manages quality assurance for the department’s frontline in-person/virtual customer service as well as for Title IV applicant processing. Ensures compliance with Title IV, federal and state regulations for grant administration, campus-based programs, work-study, scholarships, and loan programs. Manages computerized database systems and electronic processing. Collaborates with department and college leadership to monitor and evaluate campus operations and services. Provides advisement to students and other staff on financial aid requirements and objectives. Resolve complex problems and complaints.