IT Services & Delivery Intern

IT Services & Delivery Intern

This job is available in 2 locations:

• Waltham, Massachusetts, United States of America
• Pittsburgh, Pennsylvania, United States of America

Job Id: R-01328653 

Job Type: Full time 

Category: Students & Internships 

Remote: Fully Onsite

At Thermo Fisher Scientific, you’ll discover an environment that encourages your continual professional development, and you’ll have the opportunity to do work that has an impact – because every day, you’ll be contributing to our Mission - to enable our customers make the world healthier, cleaner and safer. Thermo Fisher Scientific offers best-in-class Internships and Leadership Development Programs that provide students & new grads with hands-on learning, meaningful project work, and unparalleled growth and networking opportunities.

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Office

Job Description

LOCATION/DIVISION SPECIFIC INFORMATION As part of the Corporate Infrastructure & Security, the SIS Service Delivery’s mission is to continuously fortify our relationship with the broader IT department. This is to strengthen the value of the SIS team while ensuring alignment on essential needs to keep our IT infrastructure robust and efficient. Our team operates across multiple locations worldwide including India, Hungary, United Kingdom, and the USA.

POSITION OVERVIEW: This internship offers the chance to support our Service Delivery team in the role of Business Analysis. This position will provide an outstanding opportunity for individuals looking to gain practical experience in business analysis, strategic planning, and reporting. As an intern, you will work closely with our Service Delivery management team to support various projects, evaluate performance of our services, and assist in generating insightful reports.

KEY RESPONSIBILITIES: Strategic Insights: Leveraging Generative AI for Performance Analysis and Decision Making

- Assist Domain Experts in conducting business analysis across a fleet of systems, identifying trends, patterns, and insights using Generative AI.

- Collaborate with team members to create progress reports for specific projects, applying basic statistical techniques to present findings accurately and efficiently.

- Analyze Service Level Agreements (SLAs) and performance data to guide strategic decisions, aligning with the "Own Your Results" competency by taking accountability and exercising good judgment.


CUSTOMER-CENTRIC INNOVATIONS: ENHANCING THE CUSTOMER EXPERIENCE THROUGH INNOVATIVE SOLUTIONS
- Develop innovative solutions that enhance the customer experience by leveraging Generative AI technologies.

- Analyze renewal rates and evaluate product performance, identifying areas for improvement and providing recommendations for enhancing customer satisfaction.

- Conduct surveys by developing questionnaires and distributing them to relevant customers/collaborators.

- Collect, analyze, and interpret survey results, ensuring accurate reporting and highlighting key insights.

- Collaborate with colleagues to develop actionable recommendations based on data-driven insights, aligning with the "Put the Customer First" competency by maintaining a customer-centric mindset.


DESIRED QUALIFICATIONS:

- University student (bachelor’s or master’s).

- Excellent problem-solving and critical thinking skills.

- Willingness to learn, great work ethic.

- Proficiency in Microsoft Excel or other business analysis software.

- Ability to work independently and in a team-oriented environment.

- Effective coordination abilities.

- Good command of English, both spoken and written.

Acquire practical experience in business analysis, planning, and project support with the chance to learn from industry professionals. We offer competitive remuneration and a range of employee benefits. Thermo Fisher Scientific offers employment with an innovative, forward-thinking organization, and outstanding career and development prospects. We offer an exciting company culture that stands for integrity, intensity, involvement, and innovation!

To qualify, applicants must be legally authorized to work in the United States and should not require sponsorship (current or future) for employment visa status. Thermo Fisher does not offer employment in this position to holders of F-1, J-1, H-1, OPT, and CPT Visas for the purpose of obtaining practical experience.