Collections & Compliance Supervisor

                JOIN OUR TEAM AS A COLLECTIONS & COMPLIANCE SUPERVISOR!

Title: Collections & Compliance Supervisor

Department:  Utilities Customer & Information Services

Salary Range: $63,501.00 - $88,902.00

Location: Dade City & Land O'Lakes & New Port Richey & Wesley Chapel, Florida

Job Type: Full Time

Closing Date:  Thu. 09/25/25 11:59 PM Eastern Time

General Description: Performs supervisory work and oversees investigative, enforcement and collection activities pertaining to delinquent utility accounts. Resolves escalated disputes.  High level direct customer interaction involving Commercial, complexed  Multi-Family Residential Accounts, and single family home accounts. . Duties include the responsibility for analyzing problems requiring a high degree of independent judgment in the establishment, interpretation, application, and enforcement of local, State, and Federal collection and lien laws, rules, regulations, and policies. Employee works under the supervision of the Utilities Customer Service Director who assigns duties and responsibilities and delegates authority as necessary for their accomplishment. Responsible for special projects relating to the Department that will require knowledge of interpreting laws and the ability to communicate effectively with Federal, State and local agencies.

Essential Job Functions: Supervises and evaluates the work of employees in the Solid Waste/Utility Section. Reviews utility accounts receivables to determine if deposits expectations are in compliance with rate resolution.  Coordinates and performs internal investigations into past due or final accounts, insufficient funds checks, or other information for possible legal action. Identifies, specifies, recommends and implements procedures to increase efficiency of the unit; coordinates the work flow to ensure that schedules are met and the level of accuracy and productivity are maintained. Processes paperwork for liens/release and pay offs & balances. Assigns employee duties; advises subordinates of procedural changes; appraises employee performance; schedules leave; prepares attendance records; oversees and monitors training of new personnel. Answers questions and resolves problems relating to the operation of the Section. Conducts verbal and written communication with customer, attorneys, insurance companies, and government agencies in an effort to collect monies. Ensures Collections compliance.  Works closely with bankruptcy claims, and serves as key witness as needed. Develops and implements programs, forms, and other program elements to monitor and ensure collection of accounts receivables. Coordinates with the Information Technology Department when implementing changes to the Solid Waste collection/billing program and procedures. Confers directly with and monitors the results, cost, and resolves any technical difficulties arising with vendors, ensuring the integrity of the billing and revenue collection cycle is maintained, and timely revenue collection is achieved.   Prepares monthly accounts receivable reports as well as all other financial reports required by the Clerk's Office. Recommends and coordinates legal action with the County Attorney's office for delinquent accounts.  Researches denied claims through tracking activities to present evidence to Congressional representative,  attorneys, County departments, and/or patients. Prepares preliminary reports in answer to inquiries concerning County ordinances, departmental policies, and other items. Performs related work as required.

Knowledge, Skills and Abilities:

• Knowledge of Federal Collection laws, Ordinances, Regulations and rules affecting delinquent account investigations and collections.
• Knowledge of collections regulations as they pertain to Solid Waste/Utility Billing.
• Knowledge of delinquent account investigation practices and collection techniques.
• Ability to maintain the required applications including all Reporting, Billing and Administrative functions is preferred.
• Ability to investigate and resolve problems encountered by users, make program adjustments as required, and work with the internal/external billing/collections software vendor to determine the need for and to implement upgrades.
• Ability to manage the internal maintenance, flow custody and fulfillment of billing and appeals requests; ensuring strict compliance to collections compliance.
• Ability to compose letters with proper grammar and punctuation.
• Knowledge of principles of management and their application to the administration of governmental affairs.
• Knowledge of research techniques and sources of available current information.
• Ability to exercise judgment and discretion in interpreting departmental policies and procedures.
• Ability to communicate clearly and concisely, orally and in writing.
• Ability to deal with people tactfully and courteously.
• Supervisory skills; planning skills.
• Ability to organize and assign work of subordinates.
• Ability to instruct, answer questions, and resolve problems.
• Ability to prepare and conduct performance evaluations.
• Ability to conduct relationships with others requiring assertiveness, tact, and patience.
• Knowledge of the International Certification of Disease codes for medical impressions and ambulance transportation codes.

Minimum Requirements: 

PHYSICAL SKILLS:  Ability to communicate effectively using verbal, written, and visual communication. 

EDUCATION, TRAINING AND EXPERIENCE:  A Bachelor's Degree or higher, from an accredited college or university in Public or Business Administration or related field and two (2) years' of professional and administrative advanced accounting/banking experience is required.  Four (4) years' of lead worker or supervisory experience required. Experience in automated payments, billings and collections in a large government, corporate or third party payer organization preferred.

LICENSES, CERTIFICATIONS OR REGISTRATIONS:  Must possess a valid Florida driver's license. Collections certification is a plus.

ADA STATEMENT:  A qualified employee or applicant with a disability may be afforded a reasonable accommodation to perform the essential job functions of a position in compliance with the Americans with Disabilities Act. 

DRUG-FREE WORKPLACE:  Pasco County BOCC is a drug-free workplace in accordance with Federal and Florida law.

EMERGENCY RESPONSE/RECOVERY ACTIVITIES:  All employees will be required to work before, during, or after an emergency. During an emergency, employees may temporarily be assigned to work and perform duties outside the normal scope of their position, location and work schedule to fit the needs of the County and its citizens.

VETERANS' PREFERENCE:  Under Section 295.07, F.S., Chapter SSA-7, Pasco County BCC provides to Veterans, that preference in appointment will be given to preference-eligible applicants.

PASCO COUNTY WAS VOTED ONE OF THE NATION'S TOP WORK PLACES FOR 2021