Customer Service Representative

Mynatt Insurance Agency Inc 

1316 W Busch Blvd Tampa Fl 33612

Phone: 813-932-5511

email: accounting@mynattinsurance.com

Customer Service Support Representative

 As our Service Support Representative, you will be joining our family-owned business. With 100 years of experience, Mynatt Insurance Agency is a trusted independent agency dedicated to providing personalized insurance solutions and exceptional customer care. We are looking for a friendly and detail-oriented Insurance Customer Service Representative to join our team!
 

Key Responsibilities:

• Assist clients with policy inquiries, billing questions, and coverage changes.
• Process renewals, endorsements, cancellations, and payment requests accurately and efficiently.
• Manage incoming calls and emails with professionalism and empathy, ensuring a positive customer experience.
• Maintain accurate and up-to-date client information in our agency management system.
• Follow all state regulations and company policies while handling sensitive customer
  information.
• Identify opportunities to improve client satisfaction and retention through proactive
  communication.   

What We’re Looking For:

• Strong communication and problem-solving skills.
• Customer-focused attitude with the ability to multitask in a fast-paced environment.
• Prior experience in customer service preferred.
• Strong attention to detail and organizational skills
• Basic computer proficiency (e.g., Microsoft word, Excel, email, internet browsing) 
• Ability to work both independently and as part of a supportive team.
• Motivated to help people in an office environment and learn about insurance risk
  management. 

Hours:

• Part-time (up to 20 hours per week). Owner is flexible with school schedule.
• Hours between 9am-5pm.
• THIS IS AN ONSITE OFFICE POSITION  
  
  
  
  Job Type: Part time
  Job Category: Customer Service Representative