Bike Program Director

Job Title:

Bike Program and Services Director (Full-Time, Hybrid – Litchfield, CT)

Employer:

KC&E Adventures / Rifugio Hospitality

Location:

Litchfield, Connecticut (must be within 30–45 minutes of location)

Industry:

Active Hospitality / Outdoor Recreation / Travel & Tourism

About Us

KC&E Adventures is a leading active travel and hospitality company specializing in curated outdoor experiences across the Northeast and beyond. Through our Rifugio locations—community hubs blending high-end service, adventure, and hospitality—we operate rental fleets, guided tours, and events that connect people to nature, movement, and meaningful community. From e-bike tours in Connecticut to global cycling retreats in Italy, we’re on a mission to become the #1 active hospitality brand in the world.

We’re expanding rapidly and are looking for a mechanically inclined, organized, and people-focused leader to serve as our Bike Program and Services Director at our Litchfield location.

Position Overview

This is a full-time, year-round, hybrid/in-person leadership role based in Litchfield, CT. You will oversee the bike rental fleet, support hospitality programming, and ensure operational excellence between our service team, guests, and partners.

The ideal candidate is mechanically confident (bike-savvy or trainable), a strong communicator, and thrives in a hands-on, dynamic work environment.

Key Responsibilities

Fleet Management

Manage, maintain, and prep our high-end rental fleet (primarily Specialized e-bikes and gravel bikes)

Perform routine bike safety checks and coordinate repairs (training available)

Load and unload bikes for tours and events (must lift 60+ lbs)

Program & Tour Coordination

Schedule and staff e-bike tours, rentals, and partner-based hospitality experiences

Occasionally lead or support guided rides and community programming

Liaise with partner hotels and local hosts to deliver seamless guest experiences

Customer Service & Team Leadership

Deliver exceptional service at every guest touchpoint

Train and oversee seasonal staff and tour guides

Work closely with internal teams to manage workflows and logistics

Operations & Tech Tools

Maintain schedules, bookings, and inventory in coordination with management

Use digital tools (Google Workspace, POS systems, etc.) to streamline operations

Identify and solve problems proactively, with professionalism and ownership

Qualifications

Required:

Must live within 30–45 minutes of Litchfield, CT (relocation support available for the right candidate)

Mechanically inclined — confident around bikes, tools, repairs, or eager and quick to learn

Able to lift at least 60 pounds regularly

Excellent communication, organizational, and problem-solving skills

Self-starter comfortable working both independently and with a team

Available for immediate start

Preferred:

Prior experience in bike shops, rentals, tours, or outdoor recreation/hospitality

Familiarity with Lightspeed POS, Google Drive, or other booking systems

Experience leading or coordinating group tours, events, or wellness programming

Job Type & Schedule

Full-time, year-round

Hybrid (mix of onsite operations, remote planning/logistics, and in-person tours/events)

Weekend availability expected during peak seasons

Compensation & Perks

$25–$35/hour depending on experience

Performance-based bonuses

Staff gear discounts and free access to rental fleet

Relocation support available for the right candidate

Fast-growing company with room for advancement

Work alongside a passionate, high-vibe team building the future of active hospitality