Family Support Specialist

Salary: GS.07 $20.55/hr
 

Work Hours: Monday - Friday 8:00AM - 4:30PM
*Hours may vary due to work assignments and projects*
 

Work Locations: Midtown (6098 Debra Rd, Chattanooga, TN 37411)
 

FSLA Status: This is a NON-exempt position. 
 

Department: Community Development 

SERIES LEVEL:  
 

This is a stand-alone position.
 

ESSENTIAL FUNCTIONS:
(The following duties ARE NOT intended to serve as a comprehensive list of all duties performed by all employees in this classification, only a representative summary of the primary duties and responsibilities. Incumbent(s) may not be required to perform all duties listed and may be required to perform additional, position-specific duties.)
 

Interviews and counsels clients requiring assistance from the Low-Income Home Energy Assistance Program (LIHEAP) to maintain household stability through assistance with home energy costs.
 

Secures all information necessary to evaluate factors contributing to the client’s situation, evaluates information along with client’s resources; determines eligibility for services and appropriate services to be rendered; develops a service plan in conjunction with the client to address the barriers identified and provides service as eligible; refers clients to community resources and other organizations and compiles and maintains client records.
 

Provides excellent customer service and counsels clients in maintaining family stability and accessing available resources.
 

Coordinates with other OFE programs and with community partners to support client outcomes.

Must meet regular attendance requirements.
 

Must be able to maintain good interpersonal relationships with staff, co-workers, managers and citizens.
 

Must accomplish the essential functions of the job, with or without reasonable accommodations, in a timely manner.
 

Performs other duties as assigned.
 

MINIMUM QUALIFICATIONS:  

Associates Degree in Psychology, Sociology, Public Administration, or Social Work, supplemented by two (2) years' experience working with clients in similar situations, or four (4) years equivalent education, experience/training sufficient to successfully perform the essential duties of this job will be considered.  Bachelor's degree in Psychology, Sociology or Social Work preferred, or any combination of equivalent experience and education. 
 

LICENSING AND CERTIFICATIONS:  
 

None
 

LANGUAGE SKILLS:
 

Ability to read, analyze and interpret common scientific and technical journals, financial reports and legal documents. Ability to respond to common inquiries or complaints from customers, regulatory agencies or members of the business community. Ability to write speeches and articles for publication that conform to prescribed style and format. Ability to effectively present information to top management, public groups and/or boards of directors.
 

MATHEMATICAL SKILLS:
 

Ability to work with mathematical concepts such as probability and statistical inference. Ability to apply concepts such as fractions, percentages, ratios and proportions to practical situations.
 

REASONING ABILITY:
 

Ability to define problems, collect data, establish facts and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
 

PHYSICAL DEMANDS:
 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is frequently required to sit and talk or hear. The employee is occasionally required to stand; walk; use hands to finger, handle or feel; reach with hands and arms; climb or balance; and stoop, kneel, crouch or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
 

WORK ENVIRONMENT:
 

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts and outside weather conditions. The noise level in the work environment is usually moderate.
 

SPECIAL REQUIREMENTS:
 

Safety Sensitive: N
Department of Transportation - CDL: N
Child Sensitive: N
 

The City of Chattanooga, Tennessee is an Equal Opportunity Employer.  In compliance with the Americans with Disabilities Act, the City will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.