Operations & Customer Service Assistant Manager

Operations & Customer service assistant Manager (0–2 Years Experience)

About the Role
We are seeking a highly motivated Operations & Customer service assistant Manager to join our growing team. This role is ideal for someone with 0–2 years of experience in operations, supply chain, or customer success who thrives at the intersection of logistics, client engagement, and process optimization. You will be responsible for ensuring seamless product deployment, efficient supply chain management, and exceptional end-to-end client experience.

Key Responsibilities

Supply Chain & Inventory Management

• Manage inventory, warehousing, and forecasting to ensure timely product availability.
• Streamline shipping operations, documentation, and logistics for on-time delivery.
• Support the U.S. supply & service team with packing, shipping, and maintaining stock for clients.

Deployment & Client Onboarding

• Oversee client onboarding, installation, and training—both remote and on-site.
• Create tools and processes for self-installation and remote support.
• Develop partnerships with third-party installers and maintain quality control.

Customer Service & Support

• Act as a product expert, supporting clients with training, troubleshooting, and best practices.
• Maintain client information in CRM systems (HubSpot/Asana) for accurate tracking.
• Provide in-depth device fleet analysis and structure maintenance plan to ensure high level of hardware up time. 
• Proactively manage client communication, maintenance requests, and product updates.

Cross-Functional Collaboration

• Coordinate with sales, product, engineering, customer success teams to ensure smooth execution of projects.
• Assist in developing scalable processes across logistics, deployment, and customer support.
• Contribute to testing and improving customer-facing tools and documentation.

What We’re Looking For

• 2–5 years of experience in operations, supply chain, logistics, or customer success.
• Bachelor’s degree preferred.
• Strong client orientation with a proactive, problem-solving mindset.
• Excellent communication skills (written and verbal).
• Hands-on, detail-oriented, and comfortable working across multiple functions.
• Ability to travel in North America as needed.
• Experience with HubSpot or Asana is a plus.
• Fluency in English is required; Spanish or French is a plus.

Why Join Us?
This is an exciting opportunity to grow in a hybrid operations and customer success role where you’ll make a direct impact on supply chain efficiency and client satisfaction. If you’re versatile, solutions-driven, and eager to take ownership in a fast-moving environment, we’d love to hear from you.