Director Of Food Pantry Operations

Director of Food Pantry Operations
Reports to: Executive Director
Location: On-site
Type: Full-time (includes occasional evenings/weekends)

Organizational Overview
We are a mission-driven nonprofit organization committed to reducing food insecurity in
our community through the operation of a local food pantry and resale boutique. Our
work is grounded in compassion and dignity - and is powered by dedicated staff,
volunteers, and community partners.
 

Position Summary
The Director of Food Pantry Operations is responsible for the leadership, management,
and oversight of all food pantry operations. This includes supervision of a small staff
and 60+ person volunteer base, inventory and logistics management, community
outreach, compliance, data tracking, and active participation in fundraising efforts. This
role combines hands-on physical work with strategic leadership and requires someone
who is equally comfortable operating a pallet jack as they are speaking to donors or
community groups. The ideal candidate brings a deep passion for serving others, strong
organizational and leadership abilities, and a commitment to improving food access for
all.
Key Responsibilities
Leadership & Staff Management
 Supervise and support drivers, maintenance and operations staff.
 Provide regular performance evaluations, coaching, and team development.
 Lead with a collaborative, mission-driven approach while ensuring operational
efficiency.
 Recruit, train, and oversee individual and group volunteers, fostering a
welcoming, environment.
Operations & Inventory Management
 Oversee all pantry operations: food sourcing, receiving, inspecting, sorting,
storing, and distributing. Manage pantry budget.
 Ensure food safety standards are met in compliance with local, state, and federal
regulations.
 Maintain accurate inventory systems and perform annual inventory counts.
 Operate and assist with equipment, including pallet jacks, warehouse tools, van,
and truck.
 Support physical tasks such as lifting food (up to 50 lbs), moving pallets, and
organizing storage areas.
Client Services

 Ensure a respectful and dignified experience for all pantry clients.
 Troubleshoot client service issues and resolve challenges with empathy and
efficiency.
 Support use of technology (e.g., check-in systems, Salesforce) to streamline
client service and reporting.
Community Engagement & Fundraising
 Serve as the public face of Family Sharing in the community.
 Build and maintain partnerships with food banks, grocery stores, donors, and
service agencies.
 Conduct outreach and public speaking to promote the pantry and engage
community support.
 Collaborate with leadership on fundraising efforts, grant applications, and
awareness campaigns.
Data Management & Reporting
 Ensure timely and accurate data entry in Salesforce and other platforms.
 Analyze usage trends to forecast client needs and inform operational planning.
 Track pantry metrics for internal reporting, grant compliance, and impact
storytelling.
 

Required Skills and Experience
 Proven leadership and team management experience in a nonprofit, logistics, or
service-oriented setting.
 Strong organizational skills with the ability to plan, prioritize, and execute multiple
priorities.
 Experience in food distribution, warehouse operations, or inventory management
preferred.
 Excellent interpersonal and communication skills.
 Ability to speak to broad audiences and build trust across a broad community.
 Proficiency with Microsoft Office; experience with Salesforce is a plus.
Physical & Work Environment Requirements
 Must be able to lift up to 50 pounds regularly.
 Comfortable operating a pallet jack, food transport van, and box truck (valid
driver’s license required) when needed.
 Work is performed in a mix of office, warehouse, and community settings.
 Flexibility to occasionally work evenings or weekends for events or seasonal
needs.
 

Education & Qualifications
 A Bachelor's degree is required; a degree in nonprofit management, business
administration, or related field is a plus.
 Minimum 4 years of people management experience.

 Nonprofit or community service experience preferred – as an employee or a
volunteer.