Logistics Support Specialist
Logistics Support Specialist
Stutsman Logistics, Inc. is looking for a Logistics Support Specialist to join our team on-site, daily at our Cedar Rapids, Iowa location.
Who We Are
We’re a family-owned business, rooted in service and backed by 90 years of transportation expertise. Our Midwest roots run deep but our team members can be found throughout the U.S. serving a variety of industries including agriculture, automotive, electronics, freight forwarders, food grade, packaging, and retail. We are an organization that is committed to giving back to the communities we serve, celebrating our employees in their successes, dedication to our company values, and enabling further education for career advancement. Regardless if you’re a customer, carrier, or employee, you can expect a partnership rooted in honesty and a commitment to serve that honors our founder’s legacy. We’re setting the bar higher today, tomorrow and into the future.
About the Job
As the Logistics Support Specialist, you will provide administrative support to the account management and customer service teams to ensure the delivery of excellent customer service. This is a team-based role that supports a variety of department processes including order data entry, scheduling, track and tracing loads, and driver pick-up and delivery. Ideal candidates will have strong relationship building, communication, and organization skills.
Responsibilities:
- Respond to customer load tenders and enter new load tenders in the company TMS
- Communicate customer changes and needs to account management, carrier management, and sales teams
- Utilize the company TMS to create location and customer profiles and maintain accurate records of all account contact data and interactions, updating as needed
- Assist in confirming accurate track and trace updates are received from carriers, Carrier Managers, and Drivers and clearly communicate updates to customers in a timely and efficient manner
- Enter customer shipment information into the TMS and update pick-up and/or delivery schedules, as needed
- Schedule pickup and delivery appointments with customers
- Assist management with identifying areas for process, procedure, and technological improvements
- Maintain a clean and safe working environment
Requirements:
- High school diploma or GED is required
- Possesses working knowledge of Office 365 products
- 1 year of prior knowledge of the logistics and transportation industry is preferred, but not required
- Prior experience with a TMS or CRM is preferred, but not required
- Excellent interpersonal and communication skills, both verbal and written, that can be used for a variety of audiences
- Ability to problem solve and determine alternative solutions when necessary, allowing for prompt completion of work
- Strong attention to detail that can be seen by a high level of accuracy through work
- Exceptional time management and personal organization abilities
- Ability to professionally interact and collaborate with others in a team-oriented environment
- Must be able to pass pre-employment drug screen and background investigation
Benefits: We offer a wide range of employee benefits along with competitive compensation, opportunities for career development, and a dynamic work environment.
- Affordable healthcare coverage for you and your family, including Health, Dental, Vision, and Life Insurance
- Health Savings Accounts and Flexible Spending Accounts
- Employee Assistance Program
- Long-Term Disability, Short-Term Disability, Basic Life Insurance & Voluntary Life Insurance
- Group Accident, Hospital Indemnity, Cancer, and Critical Illness coverage
- Casual dress, with company provided stipend for logo wear
- Tuition Reimbursement Program, including training and seminars for professional development
- 401K Retirement Plan & Profit Sharing
- Bereavement Policy
- Employee Recognition Program, including peer nominated awards and monthly all company lunches
- Paid Time Off, including vacation & sick time, paid holidays, jury duty PTO, and paid time to volunteer in your community
Interested in joining the Stutsman team? Apply today!
Stutsman Logistics, Inc. is an Equal Opportunity Employer and is committed to providing all qualified candidates an equal chance to gain employment, free of discrimination and harassment.