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Charm Bar Retail Associate

Fawne
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WE ARE

Fawne x District Candle Lab started by two entrepreneurial immigrant women local to the DMV. We believe in creating beautiful spaces where people get to have unique experiences. We are a dual concept shop at Mosaic District. Imagine as you walk in, you are guided by candle makers and taught how to blend fragrances to make your own custom candle. While waiting for the drying process, you get to shop around and make your own jewelry. This is a space where people get to enjoy their time and bond with their friends and family, creating lasting memories.

YOU ARE

A creative and idea maker with a passion for storytelling and making human connections. You’ll use your creativity and people skills to create a warm and hospitable experience for both customers and our team. As a charm bar associate of our shop, you’ll help the customers craft their jewelry piece to their very own unique design. You will embody our authentic, engaged style of customer service, all while setting an example for positivity, productivity and kindness.  You will solely work on the jewelry and retail side of the business.

WE OFFER

  • $18 / hour starting rate
  • Your favorite candle or jewelry piece (any of our goods!) at an awesome discount
  • A team culture that supports each other and openness to listen to your ideas

WE ARE LOOKING FOR

  • Charm bar retail associate
  • Flexible availability + commitment to working holidays is a must
  • Organization skills and can work independently
  • Experience in customer service preferred OR transferable skills
  • A love for retail, jewelry, candles and fashion trends

Key responsibilities include:

Shop Experience + Customer Service

  • Greet every single customer that enters the shop warmly and authentically
  • Help customers at our charm bar from start to finish. You will be crafting the jewelry for them.
  • Exemplify + foster a welcoming, positive and service-focused shop environment through communication, body language and morale
  • Develop + maintain knowledge of the goods we carry, share those stories with customers
  • Ensure prompt + polite customer service by clearly communicating requests across the team and quickly following up communication on all requests and issues
  • Maintain the proper opening and closing procedures daily

Visual Merchandising + Space Management

  • Refresh shop displays to incorporate new products to keep merchandising fresh, inspiring and to encourage sales. Communicate inventory needs to us
  • Maintain a clean, organized + welcoming storefront, shop floor and back of house environment for team + customers by upholding cleaning standards.
  • Address housekeeping issues promptly and ensure shop is stocked with needed supplies
  • Assist with seasonal window display changes if need be.

 

....and much more! This is a dynamic role that requires a genuine love for customer service, adaptability, computer proficiency, strong written / oral communication and the ability to support the needs of the shop and the team as they arise.