Food Operations Manager 2

Sodexo is seeking a Food Operations Manager 2 for NYC Health + Hospitals/Carter in Upper Manhattan, NY.

NYC Health + Hospitals/Carter, named after Henry “Hank” J. Carter, in recognition of his 50 years of support for New Yorkers with disabilities and more than $30 million in donations to NYC Health + Hospitals. Rated one of the Best Nursing Homes by Newsweek, Carter has a 164-bed CMS 5-Star-Rated Skilled Nursing Facility and 201-bed Long-Term Acute-Care Hospital (LTACH) that is nationally recognized for pulmonary care, with decades of experience in ventilator weaning. 

The Food Operations Manager 2 will report to the General Manager and be responsible for leading a team of approximately 37 union employees, including Food Service Supervisors and Patient Services Managers. This leadership role is integral to the success of a cook-chill patient dining program, offering both restaurant-style and in-room dining services to residents and patients.

*This is not an entry-level position*—we’re seeking a seasoned leader with post-acute, DOH, JCAHO experience to qualify. Must be comfortable with client relations, budget compliance and patient experience in a union environment. 

Must be flexible to work varied shifts and every other weekend.

Key responsibilities include:

• Providing daily oversight of food operations, ensuring efficiency, quality, and service excellence
• Leading, coaching, and developing frontline staff, supervisors, and managers to foster a high-performance culture
• Overseeing onboarding, training, and ongoing development initiatives to ensure compliance and operational consistency
• Collaborating closely with the Patient Services team to ensure a seamless dining experience that meets individual patient needs and exceeds expectations
• Maintaining strong client relationships and supporting client satisfaction through responsive communication and high standards of service
• Ensuring compliance with all Sodexo policies, local regulations, and food safety guidelines
• Supporting operational goals, including labor management, cost control, and quality assurance

Skills Required: 

• Proven experience in healthcare food service management
• Experience managing unionized teams in a hospital or long-term care setting preferred
• Strong leadership, communication, and team-building skills
• Demonstrated ability to manage multiple priorities in a fast-paced environment
• Deep knowledge of food production systems, safety standards, and patient satisfaction strategies
• Flexibility to work varied shifts and every other weekend